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- Tasks: Assist customers with car troubles and handle sales calls.
- Company: Join ECU Testing Ltd, located near beautiful Shipley Country Park.
- Benefits: Enjoy 32 days holiday, monthly bonuses, free meals, and gym access.
- Why this job: Perfect for car enthusiasts wanting to grow in a supportive environment.
- Qualifications: Experience in telephone sales and a passion for cars preferred.
- Other info: Full training provided and fun team-building events throughout the year.
The predicted salary is between 24000 - 36000 £ per year.
Do you love talking technical about cars? We have a fantastic opportunity for an automotive parts sales advisor to join our team and help advise our customers with their car troubles.
Based conveniently between Nottingham and Derby centres, nestled on the entrance to one of the regions finest country parks (Shipley Country Park), boasting 700 acres of beautiful landscape popular for relaxed café dining, walking, fishing, biking and horse-riding.
It is preferred that candidates have proven experience in a telephone sales customer service role, and a keen interest in cars is an advantage.
You will be required to perform the following tasks:
- To ensure the efficient handling of inbound and outbound calls in a timely manner.
- To Identify opportunities to upsell products and services for successful sales opportunities
- Handle Live chat online enquiries
- To ensure accurate information is provided over the phone and in person where necessary.
- To update customer records and internal Database as and when required
- To create invoices, proformas and credit notes
- To create outbound and inbound courier labels
- Communicate effectively with internal technical departments.
- Be an effective go-between for customers and internal technical staff
In return, the successful candidates will receive:
- Full on the job training, constantly, throughout you career here at ECU Testing ltd.
- 32 days holiday per year, inclusive of bank holidays.
- A monthly sales bonus.
- Free work uniform and PPE.
- Free takeaway meal every Friday, named ‘FAT FRIDAY\’ by all the staff.
- Access to a fully equipped company gym.
- Birthday Gifts.
- Christmas party, fully paid for by the Managing director.
- Annual team building days.
- Excellent in-house career development opportunities.
Working hours: 09:00am – 17:30pm
If you are interested in this role, please apply online today.
Customer Sales Advisor in Heanor employer: ECU Testing
Contact Detail:
ECU Testing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Sales Advisor in Heanor
✨Tip Number 1
Familiarise yourself with common automotive parts and their functions. This knowledge will not only help you in conversations with customers but also demonstrate your genuine interest in the role during interviews.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since the role involves handling inbound and outbound calls, being clear and confident in your speech will set you apart from other candidates.
✨Tip Number 3
Research the company and its products thoroughly. Understanding what ECU Testing Ltd offers will allow you to engage more effectively with potential customers and show that you're proactive about the role.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the company culture and expectations, which can be invaluable during your interview process.
We think you need these skills to ace Customer Sales Advisor in Heanor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights any relevant experience in telephone sales and customer service. Emphasise your passion for cars and any technical knowledge you have, as this will resonate with the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the automotive industry. Mention specific experiences where you've successfully handled customer inquiries or upsold products, demonstrating your ability to excel in this position.
Highlight Communication Skills: Since the role involves effective communication with customers and internal teams, provide examples of how you've successfully communicated complex information in previous roles. This could be through phone calls, emails, or live chat.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at ECU Testing
✨Show Your Passion for Cars
Since the role involves advising customers on car troubles, it's essential to demonstrate your enthusiasm for cars during the interview. Share any personal experiences or knowledge you have about automotive parts and how they relate to customer needs.
✨Prepare for Technical Questions
Expect questions that assess your technical knowledge about cars and automotive parts. Brush up on common issues and solutions that customers might face, as well as the products and services offered by the company.
✨Highlight Your Sales Experience
Make sure to discuss your previous experience in telephone sales and customer service. Provide specific examples of how you've successfully upsold products or handled challenging customer interactions in the past.
✨Practice Effective Communication
As a Customer Sales Advisor, clear communication is key. Practice articulating your thoughts clearly and concisely. You may also want to prepare for role-play scenarios where you handle customer inquiries or complaints.
