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- Tasks: Assist customers with car troubles and handle sales calls.
- Company: Join ECU Testing Ltd, located near beautiful Shipley Country Park.
- Benefits: Enjoy 32 days holiday, monthly bonuses, free meals, and gym access.
- Why this job: Perfect for car enthusiasts wanting to grow in a supportive environment.
- Qualifications: Experience in telephone sales and a passion for cars preferred.
- Other info: Ongoing training and fun team-building events await you!
The predicted salary is between 28800 - 43200 £ per year.
Do you love talking technical about cars? We have a fantastic opportunity for an automotive parts sales advisor to join our team and help advise our customers with their car troubles. It is preferred that candidates have proven experience in a telephone sales customer service role, and a keen interest in cars is an advantage.
You will be required to perform the following tasks:
- To ensure the efficient handling of inbound and outbound calls in a timely manner.
- To identify opportunities to upsell products and services for successful sales opportunities.
- Handle live chat online enquiries.
- To ensure accurate information is provided over the phone and in person where necessary.
- To update customer records and internal database as and when required.
- To create invoices, proformas and credit notes.
- To create outbound and inbound courier labels.
- Communicate effectively with internal technical departments.
- Be an effective go-between for customers and internal technical staff.
In return, the successful candidates will receive:
- Full on the job training, constantly, throughout your career here at ECU Testing Ltd.
- 32 days holiday per year, inclusive of bank holidays.
- A monthly sales bonus.
- Free work uniform and PPE.
- Free takeaway meal every Friday, named 'FAT FRIDAY' by all the staff.
- Access to a fully equipped company gym.
- Birthday gifts.
- Christmas party, fully paid for by the Managing Director.
- Annual team building days.
- Excellent in-house career development opportunities.
If you are interested in this role, please apply online today.
Customer Sales Advisor employer: ECU Testing
Contact Detail:
ECU Testing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Sales Advisor
✨Tip Number 1
Brush up on your automotive knowledge! Since the role involves advising customers about car troubles, having a solid understanding of common issues and parts will help you stand out during the interview. Consider familiarising yourself with popular car models and their specifications.
✨Tip Number 2
Practice your communication skills. As a Customer Sales Advisor, you'll be handling calls and live chats, so being able to convey information clearly and confidently is key. Try role-playing with a friend or family member to simulate customer interactions.
✨Tip Number 3
Familiarise yourself with upselling techniques. Since the job involves identifying opportunities to upsell products and services, researching effective sales strategies can give you an edge. Think about how you can present additional products in a way that adds value for the customer.
✨Tip Number 4
Show enthusiasm for the role and the company. When you apply, make sure to express your passion for cars and customer service. Research StudySmarter and the company culture to demonstrate that you're not just looking for any job, but that you're genuinely interested in being part of our team.
We think you need these skills to ace Customer Sales Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills. Highlight your relevant experience in customer service and any technical knowledge about cars.
Tailor Your CV: Customise your CV to reflect your experience in telephone sales and customer service. Include specific examples of how you've successfully handled customer inquiries or upsold products in the past.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for cars and your ability to communicate effectively. Mention why you are interested in this role and how your skills align with the company's needs.
Proofread Your Application: Before submitting, thoroughly proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is accurate and presented professionally.
How to prepare for a job interview at ECU Testing
✨Show Your Passion for Cars
Make sure to express your enthusiasm for cars during the interview. Share any personal experiences or knowledge you have about automotive parts, as this will demonstrate your genuine interest and make you stand out.
✨Prepare for Technical Questions
Since the role involves advising customers on car troubles, be ready to answer technical questions related to automotive parts. Brush up on common issues and solutions to show that you can effectively assist customers.
✨Demonstrate Your Sales Skills
Highlight your previous experience in telephone sales and customer service. Be prepared to discuss specific examples of how you've successfully upsold products or handled challenging customer interactions.
✨Practice Effective Communication
As you'll be the go-between for customers and technical staff, practice clear and concise communication. During the interview, focus on how you can convey complex information simply and effectively to ensure customer satisfaction.
