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- Tasks: Handle calls and live chats, providing expert advice on car parts.
- Company: Join a dynamic team in a beautiful location near Shipley Country Park.
- Benefits: Enjoy competitive pay, a supportive work environment, and opportunities for growth.
- Other info: Work in a vibrant setting with access to stunning outdoor activities.
- Why this job: Combine your passion for cars with customer service in a fast-paced role.
- Qualifications: Fluent in Italian, call centre experience, and strong multitasking skills.
The predicted salary is between 25000 - 30000 £ per year.
Do you love talking technical about cars? We have a fantastic opportunity for an Italian parts sales advisor to join our team and help advise our customers with their car troubles. Based conveniently between Nottingham and Derby centres, nestled on the entrance to one of the regions finest country parks (Shipley Country Park), boasting 700 acres of beautiful landscape popular for relaxed caf dining, walking, fishing, biking and horse-riding.
You will be required to perform the following tasks:
- To ensure the efficient handling of inbound and outbound calls in a timely manner.
- To identify opportunities to upsell products and services for successful sales opportunities.
- Handle live chat online enquiries.
- To ensure accurate information is provided over the phone and in person where necessary.
- To update customer records and internal database as and when required.
- To create invoices, proformas and credit notes.
- To create outbound and inbound courier labels.
- Communicate effectively with internal technical departments.
- Be an effective go-between for customers and internal technical staff.
The successful Call Handler will:
- Have extensive experience within a call centre.
- Be fluent Italian speaking.
- Be computer literate.
- Be able to work calmly under pressure.
- Be comfortable working in a fast-paced environment and be capable of multitasking.
- Must have excellent customer service background.
Call Handler - Italian speaking employer: ECU Testing
Contact Detail:
ECU Testing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Handler - Italian speaking
✨Tip Number 1
Get to know the company inside out! Research their values, products, and services. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your phone skills! Since this role is all about handling calls, try role-playing with a friend or family member. Get comfortable with technical terms related to cars and practice upselling in a friendly way.
✨Tip Number 3
Be ready to showcase your multitasking abilities! During the interview, share examples of how you've juggled multiple tasks in a fast-paced environment. It’ll show them you can handle the pressure like a pro.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining our team and ready to dive into the role.
We think you need these skills to ace Call Handler - Italian speaking
Some tips for your application 🫡
Show Off Your Language Skills: Since we're looking for an Italian-speaking Call Handler, make sure to highlight your fluency in Italian right at the top of your application. We want to see how you can use your language skills to connect with our customers!
Tailor Your Experience: When you're writing about your previous call centre experience, be specific! Share examples of how you've handled calls, managed customer queries, and even upsold products. We love seeing how your past roles relate to what we do here.
Keep It Professional Yet Friendly: Remember, we're all about great customer service! Your application should reflect a friendly tone while maintaining professionalism. Show us that you can communicate effectively, just like you would with our customers.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at ECU Testing
✨Brush Up on Your Car Knowledge
Since the role involves talking technical about cars, make sure you’re familiar with common car issues and parts. Research popular car models and their typical problems so you can confidently discuss solutions during the interview.
✨Practice Your Italian
As a fluent Italian speaker, it’s crucial to demonstrate your language skills. Consider practising common customer service scenarios in Italian, focusing on how to explain technical information clearly and effectively.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your excellent customer service background. Think of situations where you successfully resolved customer issues or upsold products, as these will resonate well with the interviewers.
✨Familiarise Yourself with the Company
Do some research on the company and its values. Understanding their approach to customer service and technical support will help you align your answers with what they’re looking for, making you a more appealing candidate.