Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Handle calls and live chats, advising customers on car parts and services.
- Company: Join a dynamic team at ECU Testing Ltd, located near beautiful Shipley Country Park.
- Benefits: Enjoy 32 days holiday, free meals, gym access, and ongoing training.
- Why this job: Combine your passion for cars with customer service in a fun, fast-paced environment.
- Qualifications: Fluent Italian speaker with call centre experience and strong multitasking skills.
- Other info: Great career development opportunities and exciting team-building events await you!
The predicted salary is between 25000 - 30000 £ per year.
Do you love talking technical about cars? We have a fantastic opportunity for an Italian parts sales advisor to join our team and help advise our customers with their car troubles. Based conveniently between Nottingham and Derby centres, nestled on the entrance to one of the regions finest country parks (Shipley Country Park), boasting 700 acres of beautiful landscape popular for relaxed café dining, walking, fishing, biking and horse-riding.
You will be required to perform the following tasks:
- To ensure the efficient handling of inbound and outbound calls in a timely manner.
- To identify opportunities to upsell products and services for successful sales opportunities.
- Handle live chat online enquiries.
- To ensure accurate information is provided over the phone and in person where necessary.
- To update customer records and internal database as and when required.
- To create invoices, proformas and credit notes.
- To create outbound and inbound courier labels.
- Communicate effectively with internal technical departments.
- Be an effective go-between for customers and internal technical staff.
The successful Call Handler will:
- Have extensive experience within a call centre.
- Be fluent in Italian.
- Be computer literate.
- Be able to work calmly under pressure.
- Be comfortable working in a fast-paced environment and be capable of multitasking.
- Must have an excellent customer service background.
In return, the successful candidates will receive:
- Full on the job training, constantly, throughout your career here at ECU Testing Ltd.
- 32 days holiday per year, inclusive of bank holidays.
- Free work uniform and PPE.
- Free takeaway meal every Friday, named 'FAT FRIDAY' by all the staff.
- Access to a fully equipped company gym.
- Birthday gifts.
- Christmas party, fully paid for by the Managing Director.
- Annual team building days.
- Excellent in-house career development opportunities.
If you are interested in this role, please apply online today.
Call Handler (Italian speaker) employer: ECU Testing
Contact Detail:
ECU Testing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Handler (Italian speaker)
✨Tip Number 1
Get to know the company inside out! Research their values, products, and culture. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling calls and live chats, it’s crucial to sound confident and clear. Try role-playing with a friend or family member to get comfortable with technical jargon related to cars.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you’ve successfully handled customer queries or resolved issues. This will demonstrate your ability to thrive in a fast-paced environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Call Handler (Italian speaker)
Some tips for your application 🫡
Show Your Passion for Cars: When you're writing your application, let your love for cars shine through! Mention any relevant experience or knowledge you have about vehicles, as it’ll show us you’re genuinely interested in the role.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for this specific role. Highlight your call centre experience and customer service skills, and don’t forget to mention your fluency in Italian – it’s a big plus for us!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key skills and experiences are easy to spot. This will help us see why you’d be a great fit!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at ECU Testing
✨Know Your Stuff About Cars
Brush up on your technical knowledge about cars before the interview. Being able to discuss common car issues and solutions will show that you're not just a great communicator but also knowledgeable in the field, which is crucial for a Call Handler.
✨Practice Your Italian
Since fluency in Italian is a must, practice speaking it out loud. You could even role-play common customer scenarios with a friend or family member. This will help you feel more confident when handling calls in Italian during the interview.
✨Show Off Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think of specific situations where you resolved issues or upsold products successfully. This will demonstrate your ability to handle customer interactions effectively.
✨Stay Calm Under Pressure
The job requires multitasking and working in a fast-paced environment. During the interview, be ready to discuss how you've managed stressful situations in the past. Highlighting your ability to stay calm and collected will reassure them that you can handle the demands of the role.