At a Glance
- Tasks: Handle calls and live chats, advising customers on car parts and services.
- Company: Join a dynamic team at ECU Testing Ltd, located near beautiful Shipley Country Park.
- Benefits: Enjoy 32 days holiday, free meals, gym access, and career development opportunities.
- Other info: Full training provided, plus exciting team-building events and a festive Christmas party.
- Why this job: Combine your passion for cars with customer service in a fun, fast-paced environment.
- Qualifications: Fluent Italian speaker with call centre experience and excellent multitasking skills.
The predicted salary is between 25000 - 30000 € per year.
Do you love talking technical about cars? We have a fantastic opportunity for an Italian parts sales advisor to join our team and help advise our customers with their car troubles. Based conveniently between Nottingham and Derby centres, nestled on the entrance to one of the regions finest country parks (Shipley Country Park), boasting 700 acres of beautiful landscape popular for relaxed cafe dining, walking, fishing, biking and horse‑riding.
Responsibilities
- Ensure efficient handling of inbound and outbound calls in a timely manner.
- Identify opportunities to upsell products and services for successful sales opportunities.
- Handle live chat online enquiries.
- Ensure accurate information is provided over the phone and in person where necessary.
- Update customer records and internal database as and when required.
- Create invoices, proformas and credit notes.
- Create outbound and inbound courier labels.
- Communicate effectively with internal technical departments.
- Serve as an effective go‑between for customers and internal technical staff.
Qualifications
- Extensive experience within a call centre.
- Fluent Italian speaking.
- Computer literate.
- Ability to work calmly under pressure.
- Comfortable working in a fast‑paced environment and capable of multitasking.
- Excellent customer service background.
Benefits
- Full on‑the‑job training throughout your career here at ECU Testing Ltd.
- 32 days holiday per year, inclusive of bank holidays.
- Free work uniform and PPE.
- Free takeaway meal every Friday, named "FAT FRIDAY" by all staff.
- Access to a fully equipped company gym.
- Birthday gifts.
- Christmas party fully paid for by the Managing Director.
- Annual team building days.
- Excellent in‑house career development opportunities.
If you are interested in this role, please apply online today.
Call Handler - Italian speaking in Nottingham employer: ECU Testing Ltd
ECU Testing Ltd is an exceptional employer that prioritises employee well-being and growth, offering a vibrant work culture where team members can thrive. Located near the picturesque Shipley Country Park, employees enjoy a range of benefits including 32 days of holiday, free meals on Fridays, and access to a fully equipped gym, all while receiving comprehensive training and development opportunities to advance their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Call Handler - Italian speaking in Nottingham
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role involves handling calls and live chats, try role-playing with a friend or family member. This will help you feel more confident and articulate during the actual interview.
✨Tip Number 3
Prepare some questions to ask at the end of your interview. This shows that you're engaged and eager to learn more about the role and the company. Plus, it gives you a chance to find out if it's the right fit for you!
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the position and keeps you fresh in their minds.
We think you need these skills to ace Call Handler - Italian speaking in Nottingham
Some tips for your application 🫡
Show Your Passion for Cars:When writing your application, let your love for cars shine through! Mention any relevant experience or knowledge you have about vehicles, as this will resonate with us and show that you're the right fit for the role.
Highlight Your Language Skills:Since we're looking for an Italian-speaking Call Handler, make sure to emphasise your fluency in Italian. Include any experiences where you've used your language skills in a professional setting, as this will be a big plus for us!
Tailor Your Application:Don't just send a generic application! Take the time to tailor your CV and cover letter to match the job description. Highlight your call centre experience and customer service skills, as these are key to what we’re looking for.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at ECU Testing Ltd
✨Know Your Stuff
Brush up on your technical knowledge about cars and parts. Being able to discuss common car troubles and solutions in Italian will impress the interviewers and show that you're genuinely interested in the role.
✨Practice Your Calls
Simulate inbound and outbound calls with a friend or family member. Focus on how you handle customer queries, upselling products, and providing accurate information. This will help you feel more confident during the actual interview.
✨Show Off Your Multitasking Skills
Prepare examples of how you've successfully managed multiple tasks in a fast-paced environment. Whether it's handling calls while updating records or managing live chat enquiries, demonstrating your ability to multitask will be key.
✨Be Personable and Engaging
Remember, customer service is all about connection. Practice being friendly and approachable in your responses. Show that you can communicate effectively not just with customers but also with internal teams, as this role requires being a go-between.
