At a Glance
- Tasks: Handle calls and chats, assist customers with car parts, and upsell products.
- Company: Join a vibrant team at ECU Testing Ltd, located near beautiful Shipley Country Park.
- Benefits: Enjoy 32 days holiday, free meals, gym access, and ongoing training.
- Other info: Celebrate birthdays and enjoy annual team-building events!
- Why this job: Combine your love for cars with customer service in a fun, fast-paced environment.
- Qualifications: Fluent in Italian, call centre experience, and strong multitasking skills.
The predicted salary is between 25000 - 30000 € per year.
Do you love talking technical about cars? We have a fantastic opportunity for an Italian parts sales advisor to join our team and help advise our customers with their car troubles. Located conveniently between Nottingham and Derby centres, nestled on the entrance to one of the region’s finest country parks (Shipley Country Park), boasting 700 acres of beautiful landscape popular for relaxed café dining, walking, fishing, biking and horse‑riding.
You Will Be Required To Perform The Following Tasks:
- Ensure the efficient handling of inbound and outbound calls in a timely manner.
- Identify opportunities to upsell products and services for successful sales opportunities.
- Handle live chat online enquiries.
- Ensure accurate information is provided over the phone and in person where necessary.
- Update customer records and internal database as and when required.
- Create invoices, proformas and credit notes.
- Create outbound and inbound courier labels.
- Communicate effectively with internal technical departments.
- Be an effective go‑between for customers and internal technical staff.
The Successful Call Handler Will:
- Have extensive experience within a call centre.
- Be fluent in Italian speaking.
- Be computer literate.
- Be able to work calmly under pressure.
- Be comfortable working in a fast‑paced environment and be capable of multitasking.
- Have excellent customer service background.
In Return, The Successful Candidates Will Receive:
- Full on the job training, constantly, throughout your career here at ECU Testing Ltd.
- 32 days holiday per year, inclusive of bank holidays.
- Free work uniform and PPE.
- Free takeaway meal every Friday, named ‘FAT FRIDAY’ by all the staff.
- Access to a fully equipped company gym.
- Birthday gifts.
- Christmas party, fully paid for by the Managing Director.
- Annual team building days.
- Excellent in‑house career development opportunities.
If you are interested in this role, please apply online today.
Call Handler (Italian speaker) in Nottingham employer: ECU Testing Ltd
ECU Testing Ltd is an exceptional employer that prioritises employee growth and well-being, offering extensive on-the-job training and a supportive work culture. Located near the scenic Shipley Country Park, employees enjoy a range of benefits including 32 days of holiday, free meals on Fridays, and access to a fully equipped gym, all while being part of a dynamic team that values collaboration and personal development.
StudySmarter Expert Advice🤫
We think this is how you could land Call Handler (Italian speaker) in Nottingham
✨Tip Number 1
Get to know the company and its products inside out! When you’re on that call, showing genuine interest in their services will make you stand out. Plus, it’ll help you upsell like a pro!
✨Tip Number 2
Practice your Italian! Since you’ll be dealing with customers in Italian, brush up on your language skills. It’ll not only boost your confidence but also impress the hiring team.
✨Tip Number 3
Be ready for role-play scenarios during interviews. They might ask you to handle a mock call or chat. Show them how you can keep calm under pressure and provide excellent customer service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Call Handler (Italian speaker) in Nottingham
Some tips for your application 🫡
Show Your Passion for Cars:When writing your application, let your love for cars shine through! Mention any relevant experience or knowledge you have about vehicles, as it’ll show us you’re genuinely interested in the role.
Highlight Your Customer Service Skills:We want to know how you’ve excelled in customer service before. Share specific examples of how you've helped customers, especially in a call centre environment, to demonstrate your ability to handle inquiries effectively.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand. Avoid jargon unless it’s relevant to the role!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at ECU Testing Ltd
✨Know Your Stuff About Cars
Brush up on your technical knowledge about cars before the interview. Being able to discuss common car issues and solutions will show your passion for the role and help you connect with the interviewers.
✨Practice Your Italian
Since fluency in Italian is a must, practice speaking it out loud. You might be asked to handle a mock call in Italian, so being comfortable with technical terms related to cars in both languages will give you an edge.
✨Show Off Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Highlight how you handled difficult situations or upsold products, as this is key for the Call Handler role.
✨Get Familiar with the Company Culture
Research ECU Testing Ltd and their values. Understanding their work environment and what they offer, like the 'FAT FRIDAY' meals and team-building days, can help you align your answers with their culture during the interview.
