At a Glance
- Tasks: Provide expert remote technical support and diagnose complex vehicle faults.
- Company: Join a specialist team in a dynamic automotive support environment.
- Benefits: 32 days holiday, free meals, gym access, and career progression.
- Other info: Enjoy a collaborative culture with continuous development opportunities.
- Why this job: Make a real impact by solving technical challenges for trade garages.
- Qualifications: 5+ years in automotive diagnostics with strong communication skills.
The predicted salary is between 36000 - 60000 £ per year.
Are you an experienced automotive diagnostics professional looking to apply your expertise in a technical support environment? Whether you’re a Master Technician ready to move off the tools, or you already work in a remote diagnostic or technical support role, this is an excellent opportunity to join a specialist team solving complex automotive faults every day. We’re looking for a Master Diagnostic Support Technician to provide expert-level remote assistance to trade garages and mechanics across the UK.
About The Role
Based conveniently between Nottingham and Derby, right next to the scenic Shipley Country Park, you’ll use your diagnostic experience and technical understanding to identify root causes of faults and guide workshops toward effective repair solutions. This is a phone-based role focused on remote diagnosis and technical problem-solving. You’ll liaise closely with our engineering and workshop teams to ensure every case is handled accurately and efficiently.
Key Responsibilities
- Provide professional remote technical support to trade garages and workshop technicians.
- Diagnose complex vehicle faults using structured questioning, data interpretation, and technical reasoning.
- Interpret fault codes, live data, and diagnostic reports to pinpoint root causes.
- Collaborate with internal technical departments to resolve customer issues efficiently.
- Maintain accurate records of support cases and technical findings.
- Deliver clear, confident, and professional communication to customers.
What We’re Looking For
- 5+ years of experience in the automotive industry, ideally as a: Master Technician / Diagnostic Technician, Technical Support Specialist / Technical Helpline Advisor, Field Technical Expert or Warranty Diagnostics Professional.
- Excellent understanding of modern vehicle electronics, fault-finding, and ECU systems.
- Strong analytical and communication skills with a customer-first mindset.
- Comfortable working in a phone-based, team-oriented technical environment.
- A passion for helping others solve technical challenges.
What We Offer
- Full training on our products and systems, with continuous development opportunities.
- 32 days holiday per year (including bank holidays).
- Free uniform and PPE.
- Free takeaway meal every Friday ("Fat Friday").
- Access to a fully equipped company gym.
- Birthday gifts, team-building events, and a fully funded Christmas party.
- Excellent long-term career progression within a growing technical support division.
If you’re a diagnostics expert who enjoys problem-solving, technical collaboration, and helping trade professionals get to the root of vehicle faults, this is the perfect next step in your career.
Master Diagnostic Support Technician in Heanor employer: ECU Testing Ltd
Join a dynamic team as a Master Diagnostic Support Technician, where your expertise will be valued in a supportive and collaborative environment. Located conveniently between Nottingham and Derby, you will enjoy a range of benefits including 32 days of holiday, a fully equipped gym, and unique perks like 'Fat Friday' meals and birthday gifts, all while contributing to meaningful solutions for trade garages across the UK. With a strong focus on employee growth and continuous development, this role offers an excellent opportunity for long-term career progression in a thriving technical support division.
StudySmarter Expert Advice🤫
We think this is how you could land Master Diagnostic Support Technician in Heanor
✨Tip Number 1
Network like a pro! Reach out to your contacts in the automotive industry and let them know you're on the lookout for new opportunities. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Practice your phone skills! Since this role is all about remote support, make sure you're comfortable communicating complex technical issues clearly over the phone. Consider doing mock calls with friends or colleagues to sharpen your skills.
✨Tip Number 3
Show off your expertise! Prepare to discuss specific diagnostic challenges you've faced in the past during interviews. Use real examples to demonstrate your problem-solving skills and how you’ve helped others in the industry.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows you're serious about joining our team and gives us a chance to get to know you better right from the start.
We think you need these skills to ace Master Diagnostic Support Technician in Heanor
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in automotive diagnostics and technical support. We want to see how your skills match the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your background makes you the perfect fit for our team. Keep it friendly and professional!
Showcase Your Communication Skills:Since this role involves a lot of phone-based support, make sure to highlight your communication skills in your application. We love candidates who can convey complex information clearly and confidently!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with StudySmarter!
How to prepare for a job interview at ECU Testing Ltd
✨Know Your Diagnostics Inside Out
Make sure you brush up on your automotive diagnostics knowledge before the interview. Be prepared to discuss specific fault codes, ECU systems, and your approach to diagnosing complex issues. This will show that you’re not just experienced but also passionate about the technical side of the role.
✨Practice Clear Communication
Since this role involves a lot of phone-based support, practice explaining technical concepts in simple terms. You might be asked to demonstrate how you would guide a garage through a diagnostic process, so clarity and confidence are key!
✨Show Your Customer-First Mindset
Think of examples from your past experience where you went above and beyond for a customer. Highlighting your customer-first approach will resonate well, as the company values helping trade professionals solve their challenges effectively.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, and how they handle complex cases. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
