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For Companies At a Glance
- Tasks: Assist customers with automotive solutions and manage inquiries through calls and live chat.
- Company: Join a dynamic team at ECU Testing Ltd, located near beautiful Shipley Country Park.
- Benefits: Enjoy 32 days holiday, full training, and ongoing career development.
- Why this job: Combine your automotive passion with customer service to make a real difference.
- Qualifications: Experience in the automotive industry and strong communication skills are essential.
- Other info: Work in a supportive environment with opportunities for growth and learning.
The predicted salary is between 30000 - 42000 £ per year.
Do you have a solid background in the automotive industry and enjoy helping others with technical advice? We have an exciting opportunity for an experienced automotive professional to join our team as a Customer Sales Advisor.
Whether you come from a parts sales environment or are a former workshop technician looking to move into a customer-facing role, your knowledge and experience will help our customers get the right solution, first time.
About Us
We’re based conveniently between Nottingham and Derby, right by the entrance to Shipley Country Park – 700 acres of stunning countryside that our team enjoys for walking, biking, and a relaxed café lunch break.
What We’re Looking For
- Experience in the automotive industry (parts sales, service desk, or workshop background ideal).
- A strong understanding of vehicle components, systems, and fault symptoms.
- Proven ability to communicate technical information clearly to customers.
- Experience in customer-facing or telephone-based roles preferred.
What You’ll Be Doing
- Handling inbound and outbound calls with customers and trade partners.
- Advising customers on suitable parts, services, and solutions.
- Identifying opportunities to upsell products and services.
- Managing live chat and online enquiries.
- Creating invoices, proformas, credit notes, and courier labels.
- Maintaining accurate customer and order records.
- Acting as the link between customers and our internal technical teams to resolve issues quickly.
What We Offer
Full on-the-job training, with continuous development throughout your career at ECU Testing Ltd. 32 days holiday per year (including...
Customer Sales Advisor in London employer: ECU Testing Ltd
Contact Detail:
ECU Testing Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Sales Advisor in London
✨Tip Number 1
Get to know the company inside out! Research their values, products, and recent news. This way, when you chat with them, you can show off your knowledge and passion for the automotive industry.
✨Tip Number 2
Practice your communication skills! Since you'll be advising customers on technical issues, make sure you can explain complex information in a simple way. Role-play with a friend or family member to get comfortable.
✨Tip Number 3
Don’t underestimate the power of networking! Connect with people in the automotive industry on LinkedIn or attend local events. You never know who might have a lead on a job or can give you insider tips.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team at ECU Testing Ltd.
We think you need these skills to ace Customer Sales Advisor in London
Some tips for your application 🫡
Show Off Your Automotive Knowledge: Make sure to highlight your experience in the automotive industry. Whether it's parts sales or workshop experience, we want to see how your background can help us provide the best solutions for our customers.
Communicate Clearly: Since you'll be advising customers on technical matters, it's crucial to demonstrate your ability to communicate complex information simply. Use clear language in your application to show us you can break down technical jargon.
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to reflect the specific skills and experiences that match the Customer Sales Advisor role. We love seeing candidates who take the time to connect their background with what we’re looking for.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important details about the role!
How to prepare for a job interview at ECU Testing Ltd
✨Know Your Stuff
Brush up on your automotive knowledge! Make sure you can confidently discuss vehicle components, systems, and common fault symptoms. This will not only show your expertise but also help you answer technical questions with ease.
✨Practice Your Communication Skills
Since the role involves advising customers, practice explaining complex technical information in simple terms. You could even role-play with a friend to simulate customer interactions. Clear communication is key!
✨Showcase Your Customer Service Experience
Be ready to share specific examples from your past roles where you successfully handled customer inquiries or resolved issues. Highlighting your experience in customer-facing roles will demonstrate that you’re the right fit for this position.
✨Prepare Questions to Ask
Think of insightful questions to ask the interviewer about the company culture, team dynamics, or training opportunities. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.