At a Glance
- Tasks: Lead and motivate a dynamic sales team to achieve excellence in customer service and sales.
- Company: Join ECU Testing, the UK's leader in remanufactured electronic control units.
- Benefits: Enjoy 32 days holiday, competitive salary, free meals, and access to a gym.
- Other info: Work in a beautiful location near Shipley Country Park with great team-building events.
- Why this job: Make a real impact in a collaborative environment while developing your leadership skills.
- Qualifications: Experience in managing sales or customer service teams with strong communication skills.
The predicted salary is between 36000 - 60000 £ per year.
ECU Testing is the UK’s market leader in remanufactured electronic control units (ECUs), offering innovative solutions to the automotive aftermarket. We work with dealerships, garages, and individual vehicle owners, specialising in testing and rebuilding key vehicle electronic components. We are based conveniently between Nottingham and Derby centres, nestled on the entrance to one of the regions finest country parks (Shipley Country Park), boasting 700 acres of beautiful landscape popular for relaxed café dining, walking, fishing, biking and horse-riding.
The Role
We are looking for an experienced and motivated leader to manage our call centre team, drive sales, and ensure outstanding customer service. You will oversee a team of 15 agents handling inbound enquiries, live chat, and technical support. You’ll also lead initiatives to enhance customer experience and develop an outbound sales programme.
Key Responsibilities
- Lead, coach, and motivate the team to achieve sales and service excellence.
- Drive sales performance with accurate product and service knowledge.
- Oversee team operations to ensure prompt responses and efficient workflows.
- Collaborate with Marketing to improve customer experience and conversion rates.
About You
- Proven experience managing customer service or sales teams.
- Strong sales skills and experience in customer relationship management.
- Excellent communication and leadership abilities.
- Automotive or technical knowledge is a plus.
What We Offer
- Leadership opportunities in a market-leading company.
- Support for professional development and growth.
- On-site role in a collaborative environment.
- 32 days holiday per year, inclusive of bank holidays.
- Competitive salary.
- Free takeaway meal every Friday, named ‘FAT FRIDAY’ by all the staff.
- Access to a fully equipped company gym.
- Birthday Gifts.
- Christmas party, fully paid for by the Managing Director.
- Annual team building days.
Work hours – Monday – Friday 09:00am – 17:30pm
Sales Team Lead in Heanor employer: ECU Testing Ltd
ECU Testing is an exceptional employer, offering a vibrant work culture that prioritises employee growth and development. Located near the scenic Shipley Country Park, employees enjoy a supportive environment with numerous benefits, including 32 days of holiday, a fully equipped gym, and unique perks like 'FAT FRIDAY' meals and annual team-building events, making it a rewarding place to build a career in the automotive sector.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Team Lead in Heanor
✨Tip Number 1
Get to know the company inside out! Research ECU Testing, their products, and their values. This way, when you get that interview, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions and scenarios related to sales and customer service. Think about how you would lead a team and drive performance – be ready to share your ideas!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the ECU Testing family.
We think you need these skills to ace Sales Team Lead in Heanor
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Sales Team Lead role. Highlight your experience in managing customer service or sales teams, and don’t forget to showcase your strong sales skills and leadership abilities. We want to see how you can drive performance!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Mention your automotive knowledge if you have it, and share specific examples of how you've motivated teams in the past. We love a good story!
Showcase Your Communication Skills:As a Sales Team Lead, excellent communication is key. Make sure your application reflects this. Use clear, concise language and check for any typos or errors. We appreciate attention to detail, so let’s see that in your writing!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s super easy and ensures your application goes directly to us. Plus, you’ll get to see more about what we do and our amazing work environment!
How to prepare for a job interview at ECU Testing Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of electronic control units and the automotive industry. Being able to discuss specific products and services will show that you're not just a leader, but also someone who understands the technical side of things.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about times when you motivated your team to achieve sales targets or improved customer service. This will demonstrate your capability to lead the call centre team effectively.
✨Be Customer-Centric
Since the role involves enhancing customer experience, be ready to discuss strategies you've implemented in previous roles. Highlight your approach to handling customer enquiries and how you’ve driven improvements in service delivery.
✨Engage with the Company Culture
Familiarise yourself with ECU Testing's values and culture. Mentioning aspects like the 'FAT FRIDAY' tradition or the focus on professional development can show that you’re genuinely interested in being part of their team and contributing positively to the work environment.
