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- Tasks: Handle calls and chats, assist customers with car issues, and upsell products.
- Company: Join a dynamic team at ECU Testing Ltd, located near beautiful Shipley Country Park.
- Benefits: Enjoy 32 days holiday, ongoing training, and a supportive work environment.
- Why this job: Combine your passion for cars with customer service in a fast-paced role.
- Qualifications: Fluent in Italian, call centre experience, and strong multitasking skills.
- Other info: Work in a vibrant setting with opportunities for personal and professional growth.
The predicted salary is between 25000 - 30000 £ per year.
Do you love talking technical about cars? We have a fantastic opportunity for an Italian parts sales advisor to join our team and help advise our customers with their car troubles. Located conveniently between Nottingham and Derby centres, nestled on the entrance to one of the region’s finest country parks (Shipley Country Park), boasting 700 acres of beautiful landscape popular for relaxed café dining, walking, fishing, biking and horse‑riding.
You Will Be Required To Perform The Following Tasks:
- Ensure the efficient handling of inbound and outbound calls in a timely manner.
- Identify opportunities to upsell products and services for successful sales opportunities.
- Handle live chat online enquiries.
- Ensure accurate information is provided over the phone and in person where necessary.
- Update customer records and internal database as and when required.
- Create invoices, proformas and credit notes.
- Create outbound and inbound courier labels.
- Communicate effectively with internal technical departments.
- Be an effective go‑between for customers and internal technical staff.
The Successful Call Handler Will:
- Have extensive experience within a call centre.
- Be fluent in Italian speaking.
- Be computer literate.
- Be able to work calmly under pressure.
- Be comfortable working in a fast‑paced environment and be capable of multitasking.
- Have excellent customer service background.
In Return, The Successful Candidates Will Receive:
- Full on the job training, constantly, throughout your career here at ECU Testing Ltd.
- 32 days holiday per year, inclusive of
Call Handler (Italian speaker) in Heanor employer: ECU Testing Ltd
Contact Detail:
ECU Testing Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Handler (Italian speaker) in Heanor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on ECU Testing Ltd. Understand their values and what they do. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common call scenarios with a friend or family member. This will help you feel more confident when handling calls and give you a chance to showcase your Italian skills in a practical way.
✨Tip Number 3
Show off your customer service skills! During the interview, share specific examples of how you've gone above and beyond for customers in the past. This will demonstrate your ability to handle calls effectively and keep customers happy.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Call Handler (Italian speaker) in Heanor
Some tips for your application 🫡
Show Off Your Language Skills: Since we're looking for an Italian speaker, make sure to highlight your language skills in your application. Use examples of how you've used your Italian in previous roles, especially in customer service or technical settings.
Tailor Your CV: We want to see how your experience fits the role. Tailor your CV to showcase relevant call centre experience and any technical knowledge you have about cars. This will help us see why you're the perfect fit for our team!
Be Clear and Concise: When writing your cover letter, keep it clear and to the point. We appreciate straightforward communication, so make sure to express your enthusiasm for the role and how you can contribute to our team without rambling on.
Apply Through Our Website: To make sure your application gets to us quickly, apply through our website. It’s the easiest way for us to review your details and get back to you. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at ECU Testing Ltd
✨Brush Up on Your Car Knowledge
Since the role involves talking technical about cars, make sure you’re familiar with common car issues and parts. Research popular models and their typical problems so you can confidently discuss them during the interview.
✨Practice Your Italian
As an Italian speaker, you’ll need to demonstrate your fluency. Try conducting mock interviews in Italian or discussing car-related topics with a friend. This will help you feel more comfortable and showcase your language skills effectively.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you’ve excelled in customer service. Think of specific situations where you resolved issues or upsold products, as this will highlight your ability to handle calls and live chats effectively.
✨Familiarise Yourself with the Company
Do some research on ECU Testing Ltd. Understand their values, services, and what sets them apart. This knowledge will not only impress your interviewers but also help you tailor your answers to align with the company’s goals.