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- Tasks: Help customers with technical advice and solutions in the automotive industry.
- Company: Join a dynamic team at ECU Testing Ltd, located near beautiful Shipley Country Park.
- Benefits: Enjoy 32 days holiday, monthly bonuses, free meals, and access to a gym.
- Why this job: Combine your automotive knowledge with customer service for a rewarding career.
- Qualifications: Experience in the automotive industry and strong communication skills required.
- Other info: Full training provided with excellent career progression opportunities.
The predicted salary is between 28800 - 43200 £ per year.
Do you have a solid background in the automotive industry and enjoy helping others with technical advice? We have an exciting opportunity for an experienced automotive professional to join our team as a Customer Sales Advisor. Whether you come from a parts sales environment or are a former workshop technician looking to move into a customer-facing role, your knowledge and experience will help our customers get the right solution, first time.
About Us: We’re based conveniently between Nottingham and Derby, right by the entrance to Shipley Country Park – 700 acres of stunning countryside that our team enjoys for walking, biking, and a relaxed café lunch break.
What we’re looking for:
- Experience in the automotive industry (parts sales, service desk, or workshop background ideal).
- A strong understanding of vehicle components, systems, and fault symptoms.
- Proven ability to communicate technical information clearly to customers.
- Experience in customer-facing or telephone-based roles preferred.
Responsibilities:
- Handling inbound and outbound calls with customers and trade partners.
- Advising customers on suitable parts, services, and solutions.
- Identifying opportunities to upsell products and services.
- Managing live chat and online enquiries.
- Creating invoices, proformas, credit notes, and courier labels.
- Maintaining accurate customer and order records.
- Acting as the link between customers and our internal technical teams to resolve issues quickly.
What we offer:
- Full on-the-job training, with continuous development throughout your career at ECU Testing Ltd.
- 32 days holiday per year (including bank holidays).
- Monthly sales bonus.
- Free work uniform and PPE.
- Free takeaway meal every Friday.
- Access to a fully equipped company gym.
- Birthday gifts, Christmas party (paid for by the MD), and annual team-building days.
- Excellent in-house career progression opportunities.
If you are an automotive professional and want to bring your technical expertise into a rewarding customer-focused role, we’d love to hear from you.
Customer Sales Advisor employer: ECU Testing Ltd
Contact Detail:
ECU Testing Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Sales Advisor
✨Tip Number 1
Network like a pro! Reach out to your contacts in the automotive industry and let them know you're on the lookout for a Customer Sales Advisor role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Brush up on your technical knowledge! Make sure you can clearly explain vehicle components and systems. This will not only boost your confidence but also impress potential employers during interviews.
✨Tip Number 3
Practice your communication skills! Since this role involves advising customers, being able to convey technical information in a simple way is key. Try role-playing with a friend or family member to get comfortable.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are genuinely interested in joining our team. Plus, it shows initiative and enthusiasm, which we really value.
We think you need these skills to ace Customer Sales Advisor
Some tips for your application 🫡
Show Off Your Automotive Knowledge: Make sure to highlight your experience in the automotive industry. Whether it's parts sales or workshop experience, we want to see how your background can help us provide the best solutions for our customers.
Communicate Clearly: Since you'll be advising customers on technical matters, it's crucial to demonstrate your ability to communicate complex information simply. Use clear language in your application to show us you can break down technical jargon.
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to reflect the specific skills and experiences that match the Customer Sales Advisor role. We love seeing candidates who take the time to connect their background with what we’re looking for.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at ECU Testing Ltd
✨Know Your Stuff
Brush up on your knowledge of vehicle components and systems. Be ready to discuss common fault symptoms and how you would advise customers on suitable parts and services. This will show that you’re not just a people person, but also a technical whiz!
✨Practice Your Communication Skills
Since the role involves advising customers, practice explaining technical information in simple terms. You might want to role-play with a friend or family member to ensure you can communicate clearly and effectively, especially over the phone.
✨Showcase Your Customer Service Experience
Think of specific examples from your past roles where you’ve successfully handled customer inquiries or resolved issues. Highlighting these experiences will demonstrate your ability to thrive in a customer-facing environment.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, training opportunities, and career progression. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
