At a Glance
- Tasks: Handle calls and live chats, advising customers on car parts and services.
- Company: Join a dynamic team at ECU Testing Ltd, located near beautiful Shipley Country Park.
- Benefits: Enjoy 32 days holiday, free meals, gym access, and career development opportunities.
- Other info: Full training provided, plus exciting team-building events and a festive Christmas party.
- Why this job: Combine your passion for cars with customer service in a fun, fast-paced environment.
- Qualifications: Fluent Italian speaker with call centre experience and excellent multitasking skills.
The predicted salary is between 25000 - 30000 € per year.
Do you love talking technical about cars? We have a fantastic opportunity for an Italian parts sales advisor to join our team and help advise our customers with their car troubles. Based conveniently between Nottingham and Derby centres, nestled on the entrance to one of the regions finest country parks (Shipley Country Park), boasting 700 acres of beautiful landscape popular for relaxed cafe dining, walking, fishing, biking and horse‑riding.
Responsibilities
- Ensure efficient handling of inbound and outbound calls in a timely manner.
- Identify opportunities to upsell products and services for successful sales opportunities.
- Handle live chat online enquiries.
- Ensure accurate information is provided over the phone and in person where necessary.
- Update customer records and internal database as and when required.
- Create invoices, proformas and credit notes.
- Create outbound and inbound courier labels.
- Communicate effectively with internal technical departments.
- Serve as an effective go‑between for customers and internal technical staff.
Qualifications
- Extensive experience within a call centre.
- Fluent Italian speaking.
- Computer literate.
- Ability to work calmly under pressure.
- Comfortable working in a fast‑paced environment and capable of multitasking.
- Excellent customer service background.
Benefits
- Full on‑the‑job training throughout your career here at ECU Testing Ltd.
- 32 days holiday per year, inclusive of bank holidays.
- Free work uniform and PPE.
- Free takeaway meal every Friday, named "FAT FRIDAY" by all staff.
- Access to a fully equipped company gym.
- Birthday gifts.
- Christmas party fully paid for by the Managing Director.
- Annual team building days.
- Excellent in‑house career development opportunities.
If you are interested in this role, please apply online today.
Call Handler - Italian speaking employer: ECU Testing Ltd
ECU Testing Ltd is an exceptional employer that prioritises employee well-being and growth, offering a vibrant work culture where team members can thrive. Located near the picturesque Shipley Country Park, employees enjoy a range of benefits including 32 days of holiday, free meals on Fridays, and access to a fully equipped gym, all while receiving comprehensive training and development opportunities to advance their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Call Handler - Italian speaking
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on ECU Testing Ltd. Understand their values and what they do. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your Italian! Since this role requires fluent Italian speaking, brush up on your language skills. Try role-playing common customer scenarios with a friend or even in front of a mirror to build your confidence.
✨Tip Number 3
Show off your customer service skills! Think of examples from your past experiences where you’ve gone above and beyond for a customer. Be ready to share these stories during your interview to demonstrate your ability to handle calls effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join our fantastic team at ECU Testing Ltd.
We think you need these skills to ace Call Handler - Italian speaking
Some tips for your application 🫡
Show Your Passion for Cars:When writing your application, let your love for cars shine through! Mention any relevant experience or knowledge you have about vehicles, as this will resonate with us and show that you're the right fit for the role.
Highlight Your Customer Service Skills:We want to see how you handle customer interactions. Share examples of how you've provided excellent service in the past, especially in a call centre environment. This will help us understand your approach to customer care.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand. Avoid jargon unless it’s relevant to the role!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at ECU Testing Ltd
✨Know Your Stuff
Brush up on your technical knowledge about cars and parts. Being able to discuss common car troubles and solutions in Italian will impress the interviewers and show that you're genuinely interested in the role.
✨Practice Your Calls
Simulate inbound and outbound calls with a friend or family member. Focus on how you handle customer queries, upselling products, and providing accurate information. This will help you feel more confident during the actual interview.
✨Show Off Your Multitasking Skills
Prepare examples of how you've successfully managed multiple tasks in a fast-paced environment. Whether it's handling calls while updating records or managing live chat enquiries, demonstrating your ability to multitask will be key.
✨Be Personable and Engaging
Remember, customer service is all about connection. Practice being friendly and approachable in your responses. Show that you can communicate effectively not just with customers but also with internal teams, as this role requires being a go-between.
