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- Tasks: Handle calls and chats, assist customers with car parts, and upsell products.
- Company: Join a dynamic team at ECU Testing Ltd, located near beautiful Shipley Country Park.
- Benefits: Enjoy 32 days holiday, free meals, gym access, and career development.
- Why this job: Combine your love for cars with customer service in a fun, fast-paced environment.
- Qualifications: Fluent in Italian, call centre experience, and strong multitasking skills.
- Other info: Full training provided, plus exciting team-building events and a festive Christmas party.
The predicted salary is between 25000 - 30000 £ per year.
Do you love talking technical about cars? We have a fantastic opportunity for an Italian parts sales advisor to join our team and help advise our customers with their car troubles. Located conveniently between Nottingham and Derby centres, nestled on the entrance to one of the region’s finest country parks (Shipley Country Park), boasting 700 acres of beautiful landscape popular for relaxed café dining, walking, fishing, biking and horse‑riding.
You Will Be Required To Perform The Following Tasks:
- Ensure the efficient handling of inbound and outbound calls in a timely manner.
- Identify opportunities to upsell products and services for successful sales opportunities.
- Handle live chat online enquiries.
- Ensure accurate information is provided over the phone and in person where necessary.
- Update customer records and internal database as and when required.
- Create invoices, proformas and credit notes.
- Create outbound and inbound courier labels.
- Communicate effectively with internal technical departments.
- Be an effective go‑between for customers and internal technical staff.
The Successful Call Handler Will:
- Have extensive experience within a call centre.
- Be fluent in Italian speaking.
- Be computer literate.
- Be able to work calmly under pressure.
- Be comfortable working in a fast‑paced environment and be capable of multitasking.
- Have excellent customer service background.
In Return, The Successful Candidates Will Receive:
- Full on the job training, constantly, throughout your career here at ECU Testing Ltd.
- 32 days holiday per year, inclusive of bank holidays.
- Free work uniform and PPE.
- Free takeaway meal every Friday, named ‘FAT FRIDAY’ by all the staff.
- Access to a fully equipped company gym.
- Birthday gifts.
- Christmas party, fully paid for by the Managing Director.
- Annual team building days.
- Excellent in‑house career development opportunities.
If you are interested in this role, please apply online today.
Call Handler (Italian speaker) employer: ECU Testing Ltd
Contact Detail:
ECU Testing Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Handler (Italian speaker)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on ECU Testing Ltd. Understand their values and what they do. This will help you connect with the interviewer and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your Italian! Since this role requires fluency in Italian, brush up on your language skills. Try role-playing common customer service scenarios in Italian to feel more confident during the call handling tasks.
✨Tip Number 3
Show off your multitasking skills! In a fast-paced environment like this, being able to juggle multiple tasks is key. During your interview, share examples of how you've successfully managed several responsibilities at once in previous roles.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from our site. It shows initiative and makes it easier for us to track your application. Plus, you’ll get all the latest updates about the role!
We think you need these skills to ace Call Handler (Italian speaker)
Some tips for your application 🫡
Show Your Passion for Cars: When writing your application, let your love for cars shine through! Mention any relevant experience or knowledge you have about vehicles, as it’ll show us you’re genuinely interested in the role.
Highlight Your Customer Service Skills: We want to know how you’ve excelled in customer service before. Share specific examples of how you've helped customers, especially in a call centre environment, to demonstrate your ability to handle inquiries effectively.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand. Avoid jargon unless it’s relevant to the role!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity. We can’t wait to hear from you!
How to prepare for a job interview at ECU Testing Ltd
✨Know Your Stuff About Cars
Brush up on your technical knowledge about cars before the interview. Being able to discuss common car issues and solutions will show that you're not just a great communicator but also knowledgeable in the field, which is crucial for a Call Handler.
✨Practice Your Italian
Since fluency in Italian is a must, practice speaking it out loud. You could role-play common customer scenarios with a friend or even record yourself. This will help you feel more confident when handling calls in Italian during the interview.
✨Show Off Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think of specific situations where you resolved issues or upsold products successfully. This will demonstrate your ability to handle customer interactions effectively.
✨Get Familiar with the Company Culture
Research ECU Testing Ltd and understand their values and work environment. Mentioning how you align with their culture during the interview can set you apart. Plus, knowing about perks like 'FAT FRIDAY' shows you're genuinely interested in being part of the team!