At a Glance
- Tasks: Provide top-notch IT support and troubleshoot tech issues in a fast-paced environment.
- Company: Join a dynamic IT support team in York with a focus on customer satisfaction.
- Benefits: Competitive salary of £29,500 and opportunities for professional growth.
- Other info: Great chance to work in a collaborative environment with excellent career prospects.
- Why this job: Make a real difference by helping users solve their tech problems every day.
- Qualifications: Experience in IT support and strong troubleshooting skills required.
The predicted salary is between 29500 - 29500 £ per year.
Location: York
Salary: £29,500 per annum
Security Clearance: SC Clearance required (happy to put the right candidate through SC Clearance)
The Opportunity
We are seeking a customer-focused Tech Bar Engineer to join a busy IT support team in York. This is an excellent opportunity for a skilled IT support professional who enjoys working directly with end users, troubleshooting technical issues, and delivering exceptional customer service in a fast-paced environment.
As a Tech Bar Engineer, you will act as an escalation point for technical issues that cannot be resolved by the 1st Line Service Desk team. You will provide in-depth diagnosis, troubleshooting, and resolution of hardware, software, and desktop-related issues, ensuring users receive a high-quality support experience. This role is ideal for someone with strong deskside support experience, excellent communication skills, and a proactive approach to problem-solving.
Key Responsibilities
- Act as a point of escalation for complex technical issues raised by the Service Desk.
- Provide in-depth diagnosis and resolution of desktop, application, and administrative IT issues.
- Take end-to-end ownership of incidents and service requests through to resolution.
- Deliver face-to-face technical support and assistance to end users through a Tech Bar environment.
- Investigate and resolve common desktop and workplace technology issues to maintain business continuity.
- Accurately assess issues and escalate to specialist teams where required.
- Ensure regular and meaningful updates are provided on open tickets.
- Build strong relationships with users and stakeholders to maintain high levels of customer satisfaction.
- Support continuous service improvement initiatives and contribute to team knowledge sharing.
- Work in line with established IT processes, procedures, and ITIL best practices.
- Collaborate with colleagues to achieve team objectives and maintain excellent service standards.
Skills & Experience
Essential
- Previous experience in a Deskside Support, Desktop Support, Tech Bar, or IT Support Engineer role.
- Strong troubleshooting skills across Windows operating systems, Microsoft 365, and desktop applications.
- Excellent customer service and communication skills.
- Ability to prioritise and manage multiple workloads effectively.
- Strong attention to detail and a methodical approach to problem resolution.
- Experience working within an ITIL-based support environment.
- Confident working directly with end users at all levels.
Desirable
- Experience working within complex or multi-vendor IT environments.
- Experience negotiating and managing challenging situations to successful outcomes.
- Understanding of incident, problem, and service request management processes.
Qualifications
- ITIL Foundation Certification
- CompTIA A+ Microsoft Windows / Microsoft 365 certifications or equivalent experience
What We're Looking For
We’re looking for a motivated and approachable IT professional who takes pride in delivering outstanding customer service. You’ll be a proactive problem-solver with a strong technical background, excellent interpersonal skills, and the ability to build trust with users and colleagues alike. If you’re passionate about technology, enjoy helping people, and are looking for your next challenge in a highly visible support role, we’d love to hear from you.
Office engineer in York employer: ECS
ECS Resource Group is an exceptional employer, offering a dynamic work environment where innovation and collaboration thrive. As a CyberArk Engineer, you will have the opportunity to work on cutting-edge projects with a global managed service provider, enhancing your skills while contributing to significant telecom initiatives. With a focus on employee growth and a commitment to work-life balance, ECS Resource Group ensures that every team member feels valued and empowered in their career journey.
StudySmarter Expert Advice🤫
We think this is how you could land Office engineer in York
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what ECS values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges ECS might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at ECS!
✨Direct Apply to ECS
Let's not forget to apply directly through the ECS website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Office engineer in York
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at ECS.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at ECS. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at ECS
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
