At a Glance
- Tasks: Provide top-notch IT support and troubleshoot tech issues in a fast-paced environment.
- Company: Join a dynamic IT support team in York with a focus on customer satisfaction.
- Benefits: Competitive salary, opportunities for SC Clearance, and a supportive work culture.
- Other info: Great chance to grow your career in a collaborative and innovative setting.
- Why this job: Make a real difference by helping users solve their tech problems every day.
- Qualifications: Strong deskside support experience and excellent communication skills required.
The predicted salary is between 29500 - 29500 £ per year.
Location: York
Salary: £29,500 per annum
Security Clearance: SC Clearance required (happy to put the right candidate through SC Clearance)
The Opportunity
We are seeking a customer-focused Tech Bar Engineer to join a busy IT support team in York. This is an excellent opportunity for a skilled IT support professional who enjoys working directly with end users, troubleshooting technical issues, and delivering exceptional customer service in a fast-paced environment. As a Tech Bar Engineer, you will act as an escalation point for technical issues that cannot be resolved by the 1st Line Service Desk team. You will provide in-depth diagnosis, troubleshooting, and resolution of hardware, software, and desktop-related issues, ensuring users receive a high-quality support experience. This role is ideal for someone with strong deskside support experience, excellent communication skills, and a proactive approach to problem-solving.
Key Responsibilities
- Act as a point of escalation for complex technical issues raised by the Service Desk.
- Provide in-depth diagnosis and resolution of desktop, application, and administrative IT issues.
- Take end-to-end ownership of incidents and service requests through to resolution.
- Deliver face-to-face technical support and assistance to end users through a Tech Bar environment.
- Investigate and resolve common desktop and workplace technology issues to maintain business continuity.
- Accurately assess issues and escalate to specialist teams where required.
- Ensure regular and meaningful updates are provided on open tickets.
- Build strong relationships with users and stakeholders to maintain high levels of customer satisfaction.
- Support continuous service improvement initiatives and contribute to team knowledge sharing.
- Work in line with established IT processes, procedures, and ITIL best practices.
- Collaborate with colleagues to achieve team objectives and maintain excellent service standards.
Tech Bar Engineer employer: ECS
ECS Resource Group is an exceptional employer, offering a dynamic work environment where innovation and collaboration thrive. As a CyberArk Engineer, you will have the opportunity to work on cutting-edge projects with a global managed service provider, enhancing your skills while contributing to significant telecom initiatives. With a focus on employee growth and a commitment to work-life balance, ECS Resource Group ensures that every team member feels valued and empowered in their career journey.
