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- Tasks: Lead service design to enhance customer experiences in telecommunications.
- Company: Global managed service provider with a focus on innovation.
- Benefits: Competitive contract rate and flexible working arrangements.
- Other info: Opportunity to collaborate with diverse teams and grow your career.
- Why this job: Make a real difference in user experience within the telecom industry.
- Qualifications: Extensive Telco experience and strong service design skills.
The predicted salary is between 50000 - 70000 £ per year.
OUTSIDE IR35 CONTRACT
ECS Resource Group are currently working in partnership with a global managed service provider, assisting them with the search for a Service Designer on a contract basis.
Key Responsibilities:
- Lead end-to-end service design within a telecommunications environment, focusing on improving customer and network service experiences.
- Design and optimise services across fixed connectivity and mobile network products, ensuring seamless user and technical integration.
- Apply understanding of mobile network configurations, including APN settings, to support reliable data connectivity and service performance.
- Collaborate with network engineers, product managers, and operations teams to translate technical capabilities into customer-centric services.
- Identify and resolve service experience issues across connectivity journeys, from onboarding through to ongoing usage and support.
Key Skills:
- Extensive experience working within the telecommunications (Telco) industry.
- Proven expertise as a Senior Service Designer delivering complex, end-to-end service improvements.
- Strong knowledge of fixed connectivity products and underlying infrastructure (e.g., broadband, fibre, or enterprise connectivity).
- Solid understanding of mobile networks, including Access Point Name (APN) configuration and its role in enabling data, MMS, and network access across public and private networks.
- Ability to bridge technical network concepts with customer experience design, including stakeholder management across technical and non-technical teams.
Further details available upon application.
Service Designer (user experience) in Stoke-on-Trent employer: ECS
Contact Detail:
ECS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Designer (user experience) in Stoke-on-Trent
✨Tip Number 1
Network, network, network! Get out there and connect with professionals in the telecommunications industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Showcase your skills! Create a portfolio that highlights your previous service design projects, especially those related to telecommunications. We want to see how you’ve improved customer experiences and tackled complex challenges. A strong portfolio can really set you apart from the crowd.
✨Tip Number 3
Prepare for interviews by brushing up on your technical knowledge. Make sure you can confidently discuss mobile network configurations and how they impact user experience. We recommend practising common interview questions and scenarios related to service design in the telco space.
✨Tip Number 4
Apply through our website! We make it super easy for you to find roles that match your skills. Plus, applying directly can sometimes give you an edge over other candidates. So, don’t hesitate – check out our listings and get your application in!
We think you need these skills to ace Service Designer (user experience) in Stoke-on-Trent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Designer role. Highlight your experience in the telecommunications industry and any relevant projects you've worked on that showcase your skills in service design and user experience.
Showcase Your Skills: In your application, don’t just list your skills—show us how you’ve used them! Provide examples of how you've improved customer experiences or resolved service issues in previous roles, especially in a Telco environment.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language to explain your experience and how it relates to the key responsibilities mentioned in the job description.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at ECS
✨Know Your Stuff
Make sure you brush up on your knowledge of telecommunications and service design. Understand the key concepts like APN settings and how they impact user experience. Being able to discuss these topics confidently will show that you're not just familiar with the industry, but that you can also apply this knowledge practically.
✨Showcase Your Experience
Prepare specific examples from your past work where you've successfully led service design projects. Highlight your role in improving customer experiences and how you collaborated with technical teams. This will help demonstrate your ability to bridge the gap between technical capabilities and customer-centric services.
✨Ask Insightful Questions
During the interview, don’t hesitate to ask questions about the company’s current service design challenges or their approach to integrating new technologies. This shows your genuine interest in the role and helps you understand how you can contribute effectively.
✨Be a Team Player
Emphasise your collaborative skills. Talk about how you've worked with network engineers, product managers, and operations teams in the past. Highlighting your ability to manage stakeholders across both technical and non-technical teams will make you stand out as a well-rounded candidate.