At a Glance
- Tasks: Provide technical support during recovery scenarios and ensure operational readiness.
- Company: Join a dynamic team in a leading Business Continuity Recovery Centre.
- Benefits: Paid on-call rota, clear career progression, and hands-on technical experience.
- Other info: Fast-paced environment with diverse challenges and opportunities for growth.
- Why this job: Make a real impact in critical IT environments while developing your skills.
- Qualifications: Experience in Windows support and strong troubleshooting skills required.
The predicted salary is between 30000 - 40000 € per year.
We're recruiting for an IT Support Technician to work within a Business Continuity / Disaster Recovery Centre environment. This is a hands-on, technically varied role supporting business-critical IT systems during customer rehearsals and live recovery scenarios.
You'll be responsible for ensuring the recovery centre is operational, technically ready, and capable of supporting customers during high-impact events. This role offers exposure to infrastructure, networking, Windows environments, and customer-facing incident support.
Key Responsibilities- Provide technical support to customers during recovery rehearsals and live invocations
- Support desktop, hardware, connectivity, and infrastructure-related issues
- Attend pre-test meetings and produce pre- and post-test documentation
- Troubleshoot and resolve incidents through to completion
- Support relocation and invocation activity at customer sites when required
- Assist with the implementation of services for new customers, including IT and communications installations
- Act as a failover support resource to other regional recovery centres
- Ensure full functionality of site facilities including UPS, generators, air conditioning, lighting, and connectivity
- Provide out-of-hours and on-call support as part of a 24/7 rota
- Maintain technical documentation, site guides, and user guides
- Support health & safety, site security, and compliance requirements
- Monitor and report potential security or fraudulent activity in line with company policies
- Windows desktop support (Intel/Windows environments)
- Experience using imaging tools such as Symantec Ghost
- Knowledge of Windows Server operating systems
- Understanding of networking concepts, including switches and routers
- Exposure to voice and data communications
- Strong fault-finding and diagnostic skills
- Experience supporting hardware, peripherals, and connectivity
- Ability to work in a structured, process-driven technical environment
- Professional, presentable, and customer-focused
- Confident communicating with internal teams and external customers
- Comfortable working under pressure in live incident scenarios
- Able to work independently and use initiative
- Flexible approach to working hours, including participation in an on-call rota due to it being an environment that operates 24/7
- Strong work ethic with a proactive mindset
- A technically hands-on role supporting business-critical IT environments
- Exposure to infrastructure, networking, and recovery technologies
- Paid on-call rota and out-of-hours support
- Clear opportunities for technical development and progression
- A fast-paced, operational environment where no two days are the same
IT Support Engineer in Southampton employer: ECS
As an IT Support Engineer at our Business Continuity Recovery Centre in Farnborough, you'll thrive in a dynamic and supportive work culture that prioritises employee growth and technical development. We offer a unique opportunity to engage with critical IT systems while enjoying a competitive benefits package, including paid on-call support and clear pathways for career advancement in a fast-paced environment where every day presents new challenges.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer in Southampton
✨Tip Number 1
Get your networking game on! Reach out to current employees in similar roles or departments. A friendly chat can give you insider info and might even lead to a referral, which is always a bonus.
✨Tip Number 2
Prepare for the interview like it’s a live recovery scenario! Brush up on your technical skills and be ready to troubleshoot on the spot. Show them you can think on your feet and handle pressure.
✨Tip Number 3
Don’t just wait for job alerts; take the initiative! Regularly check our website for new openings and apply directly. It shows you're proactive and genuinely interested in joining the team.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can keep you fresh in their minds. Plus, it shows your enthusiasm for the role and helps build a connection with the hiring team.
We think you need these skills to ace IT Support Engineer in Southampton
Some tips for your application 🫡
Check Your CV:Before you hit that apply button, give your CV a good once-over. Make sure it’s tailored to the IT Support Engineer role and highlights your relevant skills and experience.
Read the Job Description:Take a moment to really digest the job description. Understanding the key responsibilities and required skills will help you align your application with what we’re looking for.
Show Off Your Skills:When writing your application, don’t be shy about showcasing your technical skills and experiences. We want to see how you can contribute to our team, especially in areas like Windows support and networking.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at ECS
✨Know Your CV Inside Out
Before you even step into the interview, make sure you know your CV like the back of your hand. Be ready to discuss your previous experiences, especially those related to IT support and disaster recovery. Highlight any specific projects or challenges you've tackled that align with the job description.
✨Brush Up on Technical Skills
Since this role involves a lot of hands-on technical work, ensure you're familiar with Windows environments, networking concepts, and troubleshooting techniques. You might be asked to solve a problem on the spot, so practice common scenarios you could face in a Business Continuity Recovery Centre.
✨Prepare for Customer-Facing Questions
As an IT Support Engineer, you'll be interacting with customers during high-pressure situations. Think about how you would handle difficult customer interactions or incidents. Prepare examples that showcase your communication skills and ability to stay calm under pressure.
✨Understand the Company Culture
Research ECS Recruitment Group and their approach to business continuity and disaster recovery. Understanding their values and how they operate will help you tailor your responses and show that you're genuinely interested in being part of their team.
