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For Companies At a Glance
- Tasks: Provide hands-on IT support to a vibrant school community and manage exciting tech projects.
- Company: Join a dynamic school environment focused on innovation and technology.
- Benefits: Competitive salary, supportive team, and opportunities for professional growth.
- Why this job: Make a real impact by keeping technology running smoothly for students and staff.
- Qualifications: Passion for problem-solving, strong communication skills, and tech-savvy.
- Other info: Onsite role in Wellington, Somerset with a focus on learning and development.
The predicted salary is between 24000 - 32000 £ per year.
Location: Wellington, Somerset (onsite 5x days per week)
Salary: £28k
Role Profile
Are you a problem-solver with a passion for technology and a desire to make a real impact? We are looking for an enthusiastic IT Support Technician to support a vibrant school community including teachers, support staff, students, and visitors while also providing remote and onsite support to our partner sites.
In this hands-on role, you will help keep the technology running smoothly every day, contribute to exciting infrastructure projects, and play a key part in maintaining a modern, secure and innovative IT environment.
Your responsibilities as an IT Support Technician:
- Be the go-to person for day-to-day IT support, ensuring systems and devices are reliable, secure and ready when needed.
- Deliver first- and second-line support, diagnosing issues, troubleshooting efficiently, escalating where needed and keeping users informed.
- Support school events, making sure AV, networking and IT setups run without a hitch.
- Work with the Network Manager on upgrades, maintenance and infrastructure projects across the school.
- Help manage servers, cloud services, networks and endpoint environments.
- Maintain secure IT operations through good practice with access control, patching, backups and safeguarding.
- Deploy and support end-user devices including desktops, laptops, tablets, printers, mobiles and peripherals.
- Set up and troubleshoot AV systems: interactive screens, projectors, digital signage and classroom tech.
- Assist with deploying and maintaining school applications and cloud platforms.
About You
- A logical thinker with strong attention to detail and a passion for problem-solving.
- Great communicator, comfortable working with everyone from senior leaders to students.
- Excellent time-management, able to juggle multiple tasks and prioritise effectively.
- Curious, adaptable and eager to learn new technologies.
- End-user support across Windows 10/11, macOS and ChromeOS, including device deployment and modern management (Intune, Autopilot, Apple School Manager, MDM).
- Hardware troubleshooting for PCs, laptops, tablets, printers and peripherals.
- Server and identity management within Windows Server 2016-2022, Active Directory, Azure AD/Entra ID and Group Policy.
- Microsoft 365 administration, including Exchange Online, SharePoint and Teams.
- Networking fundamentals such as DHCP, DNS, TCP/IP, VLANs, switching, Wi-Fi and basic firewall concepts.
- Cloud and security tools, including backup technologies (Veeam, cloud backups), antivirus/endpoint protection, email/web filtering and safeguarding systems.
- Education technology, including MIS platforms (SIMS, iSAMS, SchoolBase) and classroom technologies like interactive screens and AV equipment.
ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy.
Locations
IT Support Technician in Somerset, Wellington employer: ECS
Contact Detail:
ECS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician in Somerset, Wellington
✨Tip Number 1
Network, network, network! Get out there and connect with people in the IT field. Attend local tech meetups or school events where you can chat with staff and show off your enthusiasm for the role.
✨Tip Number 2
Don’t just wait for job openings to pop up. Reach out directly to schools or organisations you’re interested in. A friendly email expressing your interest can go a long way in getting your foot in the door.
✨Tip Number 3
Prepare for interviews by brushing up on common IT support scenarios. Think about how you’d troubleshoot specific issues and be ready to share examples of your problem-solving skills.
✨Tip Number 4
Apply through our website! We make it easy for you to find the right role and showcase your skills. Plus, it shows you’re serious about joining our team!
We think you need these skills to ace IT Support Technician in Somerset, Wellington
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Technician role. Highlight your relevant experience and skills, especially those mentioned in the job description. We want to see how you can make a real impact in our vibrant school community!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for technology and problem-solving. Let us know why you're excited about this role and how you can contribute to maintaining a modern, secure IT environment.
Show Off Your Communication Skills: As an IT Support Technician, you'll be working with a variety of people. Make sure your application reflects your great communication skills. We love candidates who can explain technical issues clearly and keep users informed throughout the support process.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen and ready to join our team!
How to prepare for a job interview at ECS
✨Know Your Tech Inside Out
Make sure you brush up on the specific technologies mentioned in the job description. Familiarise yourself with Windows 10/11, macOS, and the various cloud services like Microsoft 365. Being able to discuss your hands-on experience with these systems will show that you're ready to hit the ground running.
✨Show Off Your Problem-Solving Skills
Prepare some examples of how you've tackled IT issues in the past. Think about times when you diagnosed a tricky problem or helped someone with tech troubles. This will demonstrate your logical thinking and ability to troubleshoot effectively, which is key for an IT Support Technician.
✨Communicate Like a Pro
Since you'll be working with a diverse group of people, practice explaining technical concepts in simple terms. You might have to help teachers or students who aren't tech-savvy, so being a great communicator will set you apart. Consider role-playing with a friend to refine your approach.
✨Be Ready to Juggle Tasks
Time management is crucial in this role. Think of examples where you've successfully managed multiple tasks or projects at once. Be prepared to discuss how you prioritise your workload, especially during busy school events or when dealing with urgent support requests.
