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- Tasks: Design and improve end-to-end connectivity services in telecoms.
- Company: Join a leading telecom company focused on customer-centric solutions.
- Benefits: Competitive daily rate, remote work, and flexible contract length.
- Other info: Collaborate with diverse teams in a dynamic, innovative environment.
- Why this job: Shape the future of connectivity and enhance customer experiences.
- Qualifications: Experience in telecoms and strong service design skills required.
The predicted salary is between 50000 - 65000 £ per year.
Location: Remote
Contract Length: 6 months
Rate: £500 per day (Outside IR35)
We're looking for a Senior Service Designer with experience in telecoms environments to help design and improve end-to-end connectivity services across both fixed and mobile networks. This role is focused on service design, fulfilment journeys, operational processes, and customer experience, rather than hands-on network engineering or low-level infrastructure configuration. The successful candidate will work across product, operations, network, and delivery teams to design scalable, customer-centric service journeys for connectivity products including fixed-line services and mobile/APN-based solutions.
What we're looking for:
- Experience working within a telecoms / connectivity / ISP environment
- Proven background as a Senior Service Designer, CX Designer, or Customer Journey Designer
- Strong experience designing operational and fulfilment journeys rather than purely UI/UX design
- Understanding of fixed connectivity services such as fibre, Ethernet, broadband, or WAN connectivity
- Knowledge of mobile connectivity concepts including APNs, SIM-based services, LTE/5G connectivity, or IoT/mobile data services
- Experience working across technical and non-technical stakeholders
Service Designer - Telco in Slough employer: ECS
Contact Detail:
ECS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Designer - Telco in Slough
✨Tip Number 1
Network, network, network! Reach out to folks in the telecoms industry on LinkedIn or at events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Senior Service Designer role.
✨Tip Number 2
Showcase your experience! When chatting with potential employers, highlight your past projects and how you've improved customer journeys. We want to see those success stories that demonstrate your skills in service design and operational processes.
✨Tip Number 3
Tailor your pitch! Make sure you’re speaking their language when discussing your experience with fixed and mobile connectivity services. We need to show that we understand their needs and can deliver customer-centric solutions.
✨Tip Number 4
Apply through our website! It’s a great way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Service Designer - Telco in Slough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in telecoms and service design. We want to see how your background aligns with the role, so don’t be shy about showcasing relevant projects and achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this Senior Service Designer role. Share your passion for customer-centric design and how you can improve connectivity services.
Showcase Your Experience: When filling out your application, focus on your experience with operational and fulfilment journeys. We’re keen to see examples of how you’ve designed scalable service journeys in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss any important updates from our team!
How to prepare for a job interview at ECS
✨Know Your Stuff
Make sure you brush up on your telecoms knowledge, especially around fixed and mobile connectivity services. Be ready to discuss specific examples of how you've designed operational and fulfilment journeys in the past.
✨Showcase Your Experience
Prepare to share detailed stories about your previous roles as a Senior Service Designer or similar. Highlight your work with both technical and non-technical stakeholders, and how you’ve successfully collaborated across teams.
✨Customer-Centric Mindset
Emphasise your understanding of customer experience in service design. Be prepared to discuss how you’ve put the customer at the heart of your designs and improved their journey through your work.
✨Ask Insightful Questions
Come equipped with thoughtful questions about the company’s current service design challenges and future goals. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.