At a Glance
- Tasks: Design tailored service solutions and manage risks for diverse clients.
- Company: Dynamic company in the UK IT Managed Services market.
- Benefits: Competitive salary, car allowance, and commission opportunities.
- Other info: Remote work with opportunities for leadership and collaboration.
- Why this job: Shape innovative solutions and drive real value for customers.
- Qualifications: Experience in managed services and strong communication skills required.
The predicted salary is between 60000 - 80000 £ per year.
Location: Remote
Salary: £65k + Car + £10k comms
We are currently looking for a Service Design Architect to join our dynamic pre-sales function. In this role, you will help shape world-class service solutions that meet our diverse customer needs and drive significant value.
- Design Tailored Solutions: Collaborate with clients to create custom solutions that align with their unique requirements, demonstrating the full potential of our managed services.
- Manage Risks & Assumptions: Identify and manage risks throughout the solution lifecycle, ensuring proactive solutions that maintain project momentum.
- Work closely with diverse teams within sales, presales, operations, and project management, ensuring smooth transitions and successful service delivery.
- Contribute to Service Development: Stay ahead of market trends and industry best practices, ensuring our solutions remain competitive and innovative.
- Align service designs with business goals to ensure exceptional quality and customer satisfaction.
- Industry Experience: You have a strong understanding of the UK IT Managed Services market, including areas such as Modern Workplace, End User Service Desk, Managed Networks, Unified Communications, Infrastructure/Cloud, and Managed Security.
- Solution Creation: You have a proven track record of developing complex managed service solutions and winning contracts valued from £100k to over £10m.
- Certifications & Knowledge: ITIL Certification and a solid understanding of service delivery frameworks and best practices are essential.
- Commercial Acumen: Your experience includes strong commercial and bid skills, including governance and costing models.
- Exceptional Communication Skills: You excel in documentation and presentations and feel comfortable communicating at the CxO level.
- Leadership & Collaboration: You are skilled in leading virtual teams and fostering collaboration across technical and sales functions.
- Understanding of TUPE and Managed Services Contracts: Knowledge of transition and transformation in managed services contracts is a plus.
Service Architect - Permanent (Remote) in Slough employer: ECS
As a Service Architect at our company, you will thrive in a supportive and innovative remote work environment that champions collaboration and creativity. We offer competitive salaries, comprehensive benefits, and ample opportunities for professional growth, ensuring you can develop your skills while contributing to cutting-edge service solutions that make a real impact. Join us to be part of a forward-thinking team that values your expertise and fosters a culture of excellence and customer satisfaction.
