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- Tasks: Design and enhance customer-centric connectivity services in telecoms.
- Company: Join a leading telecom company focused on innovation and customer experience.
- Benefits: Competitive daily rate, remote work flexibility, and a dynamic team environment.
- Other info: 6-month contract with opportunities for growth and impact.
- Why this job: Shape the future of connectivity and improve user experiences in a fast-paced industry.
- Qualifications: Experience in service design within telecoms and strong collaboration skills.
The predicted salary is between 110000 - 130000 £ per year.
We're looking for a Senior Service Designer with experience in telecoms environments to help design and improve end-to-end connectivity services across both fixed and mobile networks.
This role is focused on service design, fulfilment journeys, operational processes, and customer experience, rather than hands-on network engineering or low-level infrastructure configuration.
The successful candidate will work across product, operations, network, and delivery teams to design scalable, customer-centric service journeys for connectivity products including fixed-line services and mobile/APN-based solutions.
What we're looking for:
- Experience working within a telecoms / connectivity / ISP environment
- Proven background as a Senior Service Designer, CX Designer, or Customer Journey Designer
- Strong experience designing operational and fulfilment journeys rather than purely UI/UX design
- Understanding of fixed connectivity services such as fibre, Ethernet, broadband, or WAN connectivity
- Knowledge of mobile connectivity concepts including APNs, SIM-based services, LTE/5G connectivity, or IoT/mobile data services
- Experience working across technical and non-technical stakeholders
Service Designer - Telco employer: ECS
Contact Detail:
ECS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Designer - Telco
✨Tip Number 1
Network, network, network! Reach out to folks in the telecoms industry on LinkedIn or at events. We can’t stress enough how important it is to connect with people who are already in the field. They might just know about opportunities that aren’t even advertised yet!
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, make sure to highlight your experience in designing operational and fulfilment journeys. We want to see how you can bring your unique perspective to the table, especially in a customer-centric role.
✨Tip Number 3
Prepare for those interviews! Brush up on your knowledge of fixed and mobile connectivity services. We recommend having some examples ready that showcase your work in service design, especially in telecoms. This will help you stand out as a candidate who really knows their stuff.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you land that Senior Service Designer role. Plus, applying directly shows your enthusiasm and commitment to joining the team. Let’s get you that job!
We think you need these skills to ace Service Designer - Telco
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in telecoms and service design. We want to see how your background aligns with the role, so don’t be shy about showcasing relevant projects and achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about service design in the telecoms sector and how you can contribute to our team. Keep it engaging and personal!
Showcase Your Experience: When detailing your experience, focus on specific examples of operational and fulfilment journeys you've designed. We love seeing how you've tackled challenges and improved customer experiences in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at ECS
✨Know Your Telecoms Inside Out
Make sure you brush up on your knowledge of fixed and mobile connectivity services. Understand the nuances of fibre, Ethernet, and broadband, as well as mobile concepts like APNs and 5G. This will help you speak confidently about how your experience aligns with the role.
✨Showcase Your Service Design Skills
Prepare to discuss specific projects where you've designed operational and fulfilment journeys. Be ready to explain your thought process and how you approached customer-centric service design. Use examples that highlight your ability to work across different teams.
✨Engage with Stakeholders
Since this role involves working with both technical and non-technical stakeholders, think of examples where you've successfully navigated these interactions. Highlight your communication skills and how you ensure everyone is on the same page during a project.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company's current service design challenges or their approach to customer experience. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.