At a Glance
- Tasks: Design innovative service solutions and collaborate with clients to meet their unique needs.
- Company: Join a dynamic team in a leading IT Managed Services company.
- Benefits: Competitive salary, car allowance, commission, and remote work flexibility.
- Other info: Opportunity to lead projects and collaborate across teams for exceptional outcomes.
- Why this job: Shape world-class services and drive real value for diverse customers.
- Qualifications: Experience in IT Managed Services and strong communication skills required.
The predicted salary is between 70000 - 90000 £ per year.
We are currently looking for a Service Design Architect to join our dynamic pre-sales function. In this role, you will help shape world-class service solutions that meet our diverse customer needs and drive significant value.
- Design Tailored Solutions: Collaborate with clients to create custom solutions that align with their unique requirements, demonstrating the full potential of our managed services.
- Engage with Clients: Attend customer meetings, present proposals, and build relationships with C-level executives and technical stakeholders. Your ability to communicate authentically will foster trust and partnership.
- Lead Solution Authority: Be the go-to expert on solution completeness, feasibility, and governance, ensuring alignment across opportunities.
- Develop Proposals & Documentation: Prepare compelling proposals and navigate bid review processes with a focus on clarity and transparency.
- Manage Risks & Assumptions: Identify and manage risks throughout the solution lifecycle, ensuring proactive solutions that maintain project momentum.
- Collaborate Cross-Functionally: Work closely with diverse teams within sales, presales, operations, and project management, ensuring smooth transitions and successful service delivery.
- Contribute to Service Development: Stay ahead of market trends and industry best practices, ensuring our solutions remain competitive and innovative.
- Drive Successful Outcomes: Align service designs with business goals to ensure exceptional quality and customer satisfaction.
About You
- Industry Experience: You have a strong understanding of the UK IT Managed Services market, including areas such as Modern Workplace, End User Service Desk, Managed Networks, Unified Communications, Infrastructure/Cloud, and Managed Security.
- Solution Creation: You have a proven track record of developing complex managed service solutions and winning contracts valued from £100k to over £10m.
- Certifications & Knowledge: ITIL Certification and a solid understanding of service delivery frameworks and best practices are essential.
- Commercial Acumen: Your experience includes strong commercial and bid skills, including governance and costing models.
- Exceptional Communication Skills: You excel in documentation and presentations and feel comfortable communicating at the CxO level.
- Leadership & Collaboration: You are skilled in leading virtual teams and fostering collaboration across technical and sales functions.
- Understanding of TUPE and Managed Services Contracts: Knowledge of transition and transformation in managed services contracts is a plus.
- Public Sector Experience: Familiarity with public sector procurement processes is an advantage.
Service Design Architect employer: ECS
ECS Recruitment Group Ltd is an exceptional employer, offering a dynamic work environment that fosters innovation and collaboration. With a focus on employee growth, we provide opportunities for professional development and the chance to engage with high-profile clients in the UK IT Managed Services market. Our remote working model ensures flexibility, while our competitive salary package, including a car allowance and commission, reflects our commitment to rewarding talent.
We think you need these skills to ace Service Design Architect
Service Design
Client Engagement
Proposal Development
Risk Management
Cross-Functional Collaboration
Market Trend Analysis
ITIL Certification
