At a Glance
- Tasks: Manage customer relationships and ensure service delivery meets contractual commitments.
- Company: Dynamic company focused on enhancing customer service and satisfaction.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Other info: Work one day a week in the office with a supportive team.
- Why this job: Be the key contact for customers and drive service excellence in a collaborative environment.
- Qualifications: Experience in customer service management and strong communication skills.
The predicted salary is between 60000 - 75000 £ per year.
Service Delivery Manager Location
Swansea (1x day per week in office) Salary
£45k Job description We're looking for a Service Delivery Manager to act as the key point of contact for assigned customers, ensuring we deliver against contractual commitments while identifying opportunities for service and revenue enhancement.
This is a customer-facing and internally collaborative role, where you'll be responsible for managing customer relationships throughout the service lifecycle-delivering clear communication, maintaining accountability, and driving satisfaction across all touchpoints.
Key Responsibilities Own the customer contract and service obligations, identifying risks or gaps and implementing mitigation strategies.
Plan, lead, and document structured Service Review Meetings with key stakeholders.
Deliver comprehensive Service Management Reports and lead ongoing improvement plans.
Act as the escalation point for internal and external customer service concerns.
Partner with
Service Delivery Manager employer: ECS
ECS Resource Group is an exceptional employer, offering a dynamic work environment where innovation and collaboration thrive. As a CyberArk Engineer, you will have the opportunity to work on cutting-edge projects with a global managed service provider, enhancing your skills while contributing to significant telecom initiatives. With a focus on employee growth and a commitment to work-life balance, ECS Resource Group ensures that every team member feels valued and empowered in their career journey.
