At a Glance
- Tasks: Provide 2nd line support for hardware, software, and network issues in a busy environment.
- Company: Join a dynamic team in Wolverhampton focused on customer service and IT solutions.
- Benefits: Competitive daily rate, potential contract extension, and hands-on experience with Microsoft technologies.
- Other info: Onsite role with opportunities to grow your IT skills in a collaborative setting.
- Why this job: Make a real difference by supporting users and solving tech challenges every day.
- Qualifications: Experience in 2nd line support and strong knowledge of Microsoft technologies required.
The predicted salary is between 46200 - 46200 £ per year.
Location: Wolverhampton (Onsite)
Start Date: 3rd August
Contract: Initial 1 month contract with a possible extension
Rate: £220 per day (Inside IR35)
Active SC Clearance is essential
We're recruiting for an experienced 2nd Line Support Engineer to join our client on site in Wolverhampton. This is an excellent opportunity for a customer focused IT professional with strong Microsoft technologies experience to support users in a busy enterprise environment.
Key Responsibilities
- Provide 2nd line support for hardware, software, and network-related issues.
- Troubleshoot and resolve incidents across Windows 10/11 environments.
- Support and administer Microsoft 365 applications and services.
- Manage and maintain devices using Microsoft Intune.
- Investigate and resolve VPN and remote access issues.
- Support end-user device deployments, laptop builds, and hardware refresh activities.
- Escalate complex issues where required and work collaboratively with wider IT teams.
- Deliver a high level of customer service while supporting users at all levels of the business.
Essential Skills
SC Cleared 2nd Line Support Engineer employer: ECS
ECS Resource Group is an exceptional employer, offering a dynamic work environment where innovation and collaboration thrive. As a CyberArk Engineer, you will have the opportunity to work on cutting-edge projects with a global managed service provider, enhancing your skills while contributing to significant telecom initiatives. With a focus on employee growth and a commitment to work-life balance, ECS Resource Group ensures that every team member feels valued and empowered in their career journey.
