At a Glance
- Tasks: Provide top-notch onsite and remote IT support while troubleshooting hardware and software issues.
- Company: Join a dynamic IT support team in Lytham St Annes.
- Benefits: Competitive salary, on-call allowance, and opportunities for professional growth.
- Other info: Work in a fast-paced environment with potential for career advancement.
- Why this job: Make a real difference by helping customers solve their tech problems every day.
- Qualifications: Experience in IT support with strong troubleshooting and communication skills.
The predicted salary is between 30000 - 30000 € per year.
Salary: £30,000 per year (plus on call allowance)
Working hours: 09:00-17:30
Location: Fully on-site in Lytham St Annes
Security Clearance: SC Clearance but candidate can start once their BPSS Clearance comes through
We are recruiting for an experienced Onsite Services Engineer to join a busy IT support team delivering high-quality onsite and deskside support services. This is an excellent opportunity for an engineer with strong troubleshooting skills and hands-on hardware experience who enjoys working in customer-facing environments.
Key Responsibilities:- Provide onsite/deskside and remote support within SLA targets
- Perform hardware break-fix, device replacements and IMAC activities
- Diagnose and resolve desktop, hardware, software and connectivity issues
- Manage ticket updates, escalations and user communication
- Support additional customer sites where required
- Previous IT Support, Deskside or Field Engineering experience
- Strong Windows OS and desktop/laptop troubleshooting skills
- Experience with hardware support, networking and remote access technologies
- Exposure to Active Directory and Microsoft Office / Office 365 beneficial
- Strong communication, customer service and problem-solving abilities
ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy.
Onsite Services Engineer in Preston employer: ECS
ECS Recruitment Group Ltd is an excellent employer, offering a dynamic work environment in Lytham St Annes where you can thrive as an Onsite Services Engineer. With a focus on employee growth and development, we provide comprehensive training opportunities and a supportive team culture that values collaboration and innovation. Enjoy competitive salary packages, including on-call allowances, while working in a role that allows you to make a meaningful impact through high-quality IT support services.
StudySmarter Expert Advice🤫
We think this is how you could land Onsite Services Engineer in Preston
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work in onsite services. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your troubleshooting skills. Be ready to share specific examples of how you've resolved issues in the past. We want to see that hands-on experience shine through!
✨Tip Number 3
Show off your customer service skills during interviews. Remember, as an Onsite Services Engineer, you'll be the face of the company. Demonstrating your ability to communicate effectively and solve problems will set you apart.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Onsite Services Engineer in Preston
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant experience in IT support and troubleshooting. We want to see how your skills match the job description, so don’t be shy about showcasing your hands-on hardware experience!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Onsite Services Engineer role. Share specific examples of your past experiences that align with the responsibilities listed in the job description.
Show Off Your Communication Skills:Since this role involves customer-facing interactions, make sure your application reflects your strong communication abilities. We love candidates who can convey technical information clearly and effectively!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at ECS
✨Know Your Tech Inside Out
Make sure you brush up on your troubleshooting skills, especially with Windows OS and hardware. Be ready to discuss specific examples of how you've resolved issues in the past, as this will show your hands-on experience.
✨Show Off Your Customer Service Skills
Since this role involves a lot of customer interaction, prepare to share stories that highlight your communication and problem-solving abilities. Think about times when you turned a frustrated user into a satisfied one!
✨Familiarise Yourself with the Company
Do a bit of research on the company and its culture. Understanding their values and how they operate can help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Prepare for Technical Questions
Expect some technical questions related to hardware support and networking. Brush up on common issues and solutions, and be ready to explain your thought process when diagnosing problems.
