At a Glance
- Tasks: Provide top-notch onsite and remote IT support while troubleshooting hardware and software issues.
- Company: Join a dynamic IT support team in Lytham St Annes with a focus on customer service.
- Benefits: Competitive salary, on-call allowance, and opportunities for professional growth.
- Other info: Work in a fast-paced environment with potential for career advancement.
- Why this job: Make a real difference by solving tech problems and supporting customers directly.
- Qualifications: Experience in IT support, strong troubleshooting skills, and excellent communication abilities.
Salary: £30,000 per year (plus on call allowance)
Working hours: 09:00-17:30
Location: Fully on-site in Lytham St Annes
Security Clearance: SC Clearance but candidate can start once their BPSS Clearance comes through
We are recruiting for an experienced Onsite Services Engineer to join a busy IT support team delivering high-quality onsite and deskside support services. This is an excellent opportunity for an engineer with strong troubleshooting skills and hands-on hardware experience who enjoys working in customer-facing environments.
Key Responsibilities:- Provide onsite/deskside and remote support within SLA targets
- Perform hardware break-fix, device replacements and IMAC activities
- Diagnose and resolve desktop, hardware, software and connectivity issues
- Manage ticket updates, escalations and user communication
- Support additional customer sites where required
- Previous IT Support, Deskside or Field Engineering experience
- Strong Windows OS and desktop/laptop troubleshooting skills
- Experience with hardware support, networking and remote access technologies
- Exposure to Active Directory and Microsoft Office / Office 365 beneficial
- Strong communication, customer service and problem-solving abilities
ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy.
Onsite Services Engineer employer: ECS
Join our dynamic team as an Onsite Services Engineer in Lytham St Annes, where we prioritise employee growth and development within a supportive work culture. Enjoy competitive salary packages, including on-call allowances, and the opportunity to enhance your technical skills while delivering exceptional IT support in a customer-focused environment. Our commitment to fostering a collaborative atmosphere ensures that you will thrive both personally and professionally in this rewarding role.
StudySmarter Expert Advice🤫
We think this is how you could land Onsite Services Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work in onsite services. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your troubleshooting skills. Be ready to share specific examples of how you've resolved hardware and software issues in the past. We want to see that hands-on experience shine!
✨Tip Number 3
Show off your customer service skills during interviews. Remember, as an Onsite Services Engineer, you'll be the face of the company. Share stories that highlight your ability to communicate effectively and solve problems under pressure.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Onsite Services Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant experience in IT support and troubleshooting. We want to see how your skills match the Onsite Services Engineer role, so don’t be shy about showcasing your hands-on hardware experience!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about providing high-quality onsite support and how your previous roles have prepared you for this position. We love seeing genuine enthusiasm!
Show Off Your Problem-Solving Skills:In your application, give examples of how you've tackled tricky IT issues in the past. We’re looking for engineers who can think on their feet and resolve problems efficiently, so share those success stories!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at ECS
✨Know Your Tech Inside Out
Make sure you brush up on your troubleshooting skills, especially with Windows OS and hardware support. Be ready to discuss specific examples of how you've resolved issues in the past, as this will show your hands-on experience.
✨Show Off Your Customer Service Skills
Since this role involves a lot of customer interaction, prepare to share stories that highlight your communication and problem-solving abilities. Think about times when you turned a frustrated user into a satisfied one!
✨Familiarise Yourself with the Company
Do a bit of research on the company and its culture. Understanding their values and how they operate can help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Prepare for Scenario Questions
Expect to be asked how you'd handle specific situations, like a critical hardware failure or a difficult customer. Practising your responses to these scenarios can help you feel more confident during the interview.
