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For Companies At a Glance
- Tasks: Lead service design to enhance customer experiences in telecommunications.
- Company: Global managed service provider with a focus on innovation.
- Benefits: Competitive contract rate and flexible working arrangements.
- Other info: Opportunity to collaborate with diverse teams and grow your career.
- Why this job: Make a real difference in service design and customer satisfaction.
- Qualifications: Extensive Telco experience and strong service design skills required.
The predicted salary is between 50000 - 70000 £ per year.
ECS Resource Group are currently working in partnership with a global managed service provider, assisting them with the search for a Service Designer on a contract basis.
Key Responsibilities:
- Lead end-to-end service design within a telecommunications environment, focusing on improving customer and network service experiences.
- Design and optimise services across fixed connectivity and mobile network products, ensuring seamless user and technical integration.
- Apply understanding of mobile network configurations, including APN settings, to support reliable data connectivity and service performance.
- Collaborate with network engineers, product managers, and operations teams to translate technical capabilities into customer-centric services.
- Identify and resolve service experience issues across connectivity journeys, from onboarding through to ongoing usage and support.
Key Skills:
- Extensive experience working within the telecommunications (Telco) industry.
- Proven expertise as a Senior Service Designer delivering complex, end-to-end service improvements.
- Strong knowledge of fixed connectivity products and underlying infrastructure (e.g., broadband, fibre, or enterprise connectivity).
- Solid understanding of mobile networks, including Access Point Name (APN) configuration and its role in enabling data, MMS, and network access across public and private networks.
- Ability to bridge technical network concepts with customer experience design, including stakeholder management across technical and non-technical teams.
Further details available upon application.
Locations
Service Designer in Norfolk, Norwich employer: ECS
Contact Detail:
ECS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Designer in Norfolk, Norwich
✨Tip Number 1
Network, network, network! Get out there and connect with professionals in the telecommunications industry. Attend events, join online forums, and don’t be shy about reaching out to people on LinkedIn. You never know who might have a lead on your next Service Designer role!
✨Tip Number 2
Showcase your skills! Create a portfolio that highlights your previous service design projects, especially those related to fixed connectivity and mobile networks. This will give potential employers a clear view of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by brushing up on your technical knowledge, especially around APN settings and customer experience design. Be ready to discuss how you've tackled service experience issues in the past and how you can apply that to their needs.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might just be the perfect fit for you. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace Service Designer in Norfolk, Norwich
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Designer role. Highlight your experience in the telecommunications industry and any specific projects that showcase your skills in service design and customer experience.
Showcase Relevant Skills: Don’t forget to emphasise your knowledge of fixed connectivity products and mobile networks, especially APN configurations. We want to see how you can bridge technical concepts with customer-centric designs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about service design and how your background makes you a perfect fit for this role. Keep it engaging and relevant to the job description.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you on our radar quickly!
How to prepare for a job interview at ECS
✨Know Your Stuff
Make sure you brush up on your knowledge of telecommunications, especially around fixed connectivity and mobile networks. Be ready to discuss APN settings and how they impact service performance. This will show that you’re not just familiar with the theory but can apply it practically.
✨Showcase Your Experience
Prepare specific examples from your past work where you’ve successfully designed services or improved customer experiences. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you demonstrate your expertise as a Senior Service Designer.
✨Collaboration is Key
Highlight your ability to work with different teams, like network engineers and product managers. Think of examples where you’ve bridged the gap between technical and non-technical stakeholders. This will show that you can effectively translate complex concepts into customer-centric solutions.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s current service design challenges or their approach to customer experience. This not only shows your interest in the role but also gives you a chance to demonstrate your understanding of the industry and the specific needs of the company.