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- Tasks: Lead service design to enhance customer experiences in telecommunications.
- Company: Global managed service provider with a focus on innovation.
- Benefits: Competitive contract rate and flexible working arrangements.
- Other info: Opportunity to collaborate with diverse teams and grow your career.
- Why this job: Make a real difference in user experiences within the telecom industry.
- Qualifications: Extensive Telco experience and strong service design skills required.
The predicted salary is between 50000 - 70000 £ per year.
OUTSIDE IR35 CONTRACT
ECS Resource Group are currently working in partnership with a global managed service provider, assisting them with the search for a Service Designer on a contract basis.
Key Responsibilities:
- Lead end-to-end service design within a telecommunications environment, focusing on improving customer and network service experiences.
- Design and optimise services across fixed connectivity and mobile network products, ensuring seamless user and technical integration.
- Apply understanding of mobile network configurations, including APN settings, to support reliable data connectivity and service performance.
- Collaborate with network engineers, product managers, and operations teams to translate technical capabilities into customer-centric services.
- Identify and resolve service experience issues across connectivity journeys, from onboarding through to ongoing usage and support.
Key Skills:
- Extensive experience working within the telecommunications (Telco) industry.
- Proven expertise as a Senior Service Designer delivering complex, end-to-end service improvements.
- Strong knowledge of fixed connectivity products and underlying infrastructure (e.g., broadband, fibre, or enterprise connectivity).
- Solid understanding of mobile networks, including Access Point Name (APN) configuration and its role in enabling data, MMS, and network access across public and private networks.
- Ability to bridge technical network concepts with customer experience design, including stakeholder management across technical and non-technical teams.
Further details available upon application.
Service Designer UX in Newcastle upon Tyne employer: ECS
Contact Detail:
ECS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Designer UX in Newcastle upon Tyne
✨Tip Number 1
Network, network, network! Get out there and connect with people in the telecommunications industry. Attend events, join online forums, and don’t be shy about reaching out to professionals on LinkedIn. You never know who might have a lead on your next Service Designer role!
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your best service design projects, especially those related to fixed connectivity and mobile networks. Use real examples to demonstrate how you’ve improved customer experiences and resolved service issues.
✨Tip Number 3
Prepare for interviews by brushing up on your technical knowledge. Be ready to discuss APN settings and how they impact data connectivity. The more you can bridge the gap between technical concepts and customer experience, the better your chances of impressing potential employers.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might just be the perfect fit for you. Plus, applying directly can sometimes give you an edge over other candidates. So, what are you waiting for? Get your application in!
We think you need these skills to ace Service Designer UX in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Service Designer UX. Highlight your experience in telecommunications and any relevant projects that showcase your skills in service design and customer experience.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've improved service experiences in the past, and don’t forget to mention your understanding of mobile network configurations!
Showcase Your Collaboration Skills: Since this role involves working with various teams, emphasise your ability to collaborate with both technical and non-technical stakeholders. Share instances where you’ve successfully bridged gaps between these groups.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at ECS
✨Know Your Stuff
Make sure you brush up on your knowledge of telecommunications, especially around fixed connectivity and mobile networks. Be ready to discuss APN settings and how they impact service performance. This will show that you’re not just familiar with the concepts but can also apply them in real-world scenarios.
✨Showcase Your Experience
Prepare specific examples from your past work where you’ve successfully designed services or improved customer experiences. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you clearly demonstrate your expertise as a Senior Service Designer.
✨Collaboration is Key
Since the role involves working with network engineers and product managers, be ready to talk about your experience in cross-functional teams. Highlight how you’ve bridged the gap between technical and non-technical stakeholders to create customer-centric solutions.
✨Problem-Solving Mindset
Think about common service experience issues in connectivity journeys and how you would approach resolving them. Be prepared to discuss your problem-solving strategies and how you’ve tackled similar challenges in the past. This will show your proactive approach to service design.