At a Glance
- Tasks: Lead the design of innovative service models in a dynamic telecoms environment.
- Company: Global managed service provider with exciting projects.
- Benefits: Competitive daily rate, flexible contract, and opportunity for continuous improvement.
- Other info: Collaborative environment with opportunities to influence senior leaders.
- Why this job: Make a real impact by creating customer-centric service experiences.
- Qualifications: Experience in service design and strong telecommunications background required.
The predicted salary is between 38000 - 50000 £ per year.
Outside IR35 Pay £475 a day 3 month rolling contract. ECS Resource Group are currently working in partnership with a global managed service provider, assisting them with the search for a Service Designer on a contract basis. The successful candidate will be working with a Telecoms end client across various projects.
Key Responsibilities
- Lead the design and implementation of end-to-end service models across product, network, technology and operational domains within a telecommunications environment.
- Drive the creation of new operational processes and service frameworks, taking ownership from initial concept through to delivery and continuous improvement.
- Define and optimise customer and operational journeys to ensure scalable, efficient and customer-centric service experiences.
- Collaborate with cross-functional stakeholders including Product, Engineering, Operations, Architecture and Delivery teams to align service outcomes with business objectives.
- Produce high-quality service design artefacts, operational models, process maps, governance documentation and transition plans for complex solutions.
- Ensure all service designs are operationally viable, measurable, aligned to industry standards and capable of supporting large-scale delivery and future growth.
Key Skills
- Extensive experience leading end-to-end service design initiatives, with the ability to create new processes and operating models from the ground up rather than simply documenting existing workflows.
- Strong telecommunications industry background, with a solid understanding of network, IT, operational and customer service environments.
- Proven expertise in service design methodologies, customer journey mapping, process modelling and operational design.
- Strong understanding of ITIL or comparable service management frameworks, including service transition and operational readiness principles.
- Ability to translate complex business, technical, and operational requirements into practical, scalable service solutions.
- Excellent stakeholder management, facilitation, and communication skills with experience influencing senior leaders and driving alignment across cross-functional teams.
Further job details available upon application. ECS Recruitment Group Ltd is acting as an Employment Business in relation to this vacancy.
Service Designer in Newbury employer: ECS
ECS Resource Group is an exceptional employer, offering a dynamic work environment where innovation and collaboration thrive. As a Service Designer, you will have the opportunity to lead transformative projects within the telecommunications sector, supported by a culture that prioritises employee growth and development. With competitive pay and a focus on continuous improvement, ECS Resource Group empowers its employees to make a meaningful impact while enjoying the benefits of a global managed service provider.
StudySmarter Expert Advice🤫
We think this is how you could land Service Designer in Newbury
✨Tip Number 1
Network like a pro! Reach out to your connections in the telecoms industry and let them know you're on the lookout for a Service Designer role. You never know who might have the inside scoop on opportunities that aren't advertised yet.
✨Tip Number 2
Showcase your skills! Create a portfolio that highlights your previous service design projects, especially those that demonstrate your ability to create new processes from scratch. This will give potential employers a clear picture of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by brushing up on your knowledge of ITIL and service management frameworks. Be ready to discuss how you've applied these methodologies in your past roles, as this will show you're not just familiar with the concepts but can also implement them effectively.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to find and apply for roles that match your skills. Plus, it shows you're serious about joining our team and helps us keep track of your application.
We think you need these skills to ace Service Designer in Newbury
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Designer role. Highlight your experience in leading end-to-end service design initiatives and any relevant telecommunications background. We want to see how your skills align with the key responsibilities outlined in the job description.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific projects where you've driven the creation of new operational processes or service frameworks, and how you’ve collaborated with cross-functional teams.
Showcase Your Methodologies:Don’t forget to mention your expertise in service design methodologies and customer journey mapping. We’re looking for someone who can translate complex requirements into practical solutions, so give us examples of how you've done this in the past.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensure it gets the attention it deserves. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at ECS
✨Know Your Service Design Inside Out
Make sure you’re well-versed in service design methodologies and can discuss your experience leading end-to-end initiatives. Be ready to share specific examples of how you've created new processes and operating models, as this will show your ability to innovate rather than just document.
✨Understand the Telecoms Landscape
Brush up on your knowledge of the telecommunications industry. Familiarise yourself with key concepts related to network, IT, and operational environments. This will help you speak confidently about how your skills align with the needs of the role and the company’s projects.
✨Prepare for Stakeholder Scenarios
Think of examples where you've successfully collaborated with cross-functional teams. Be prepared to discuss how you’ve influenced senior leaders and aligned service outcomes with business objectives. This will demonstrate your strong stakeholder management and communication skills.
✨Showcase Your Artefacts
Bring along or be ready to discuss high-quality service design artefacts you’ve produced, such as process maps and governance documentation. This not only highlights your practical experience but also shows your attention to detail and commitment to delivering operationally viable solutions.
