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- Tasks: Lead service design to enhance customer experiences in telecommunications.
- Company: Global managed service provider with a focus on innovation.
- Benefits: Competitive contract rate and opportunity to work on impactful projects.
- Other info: Collaborative environment with opportunities for professional growth.
- Why this job: Shape the future of connectivity and improve user experiences.
- Qualifications: Extensive Telco experience and strong service design skills.
The predicted salary is between 50000 - 65000 £ per year.
OUTSIDE IR35 CONTRACT
ECS Resource Group are currently working in partnership with a global managed service provider, assisting them with the search for a Service Designer on a contract basis.
Key Responsibilities:
- Lead end-to-end service design within a telecommunications environment, focusing on improving customer and network service experiences.
- Design and optimise services across fixed connectivity and mobile network products, ensuring seamless user and technical integration.
- Apply understanding of mobile network configurations, including APN settings, to support reliable data connectivity and service performance.
- Collaborate with network engineers, product managers, and operations teams to translate technical capabilities into customer-centric services.
- Identify and resolve service experience issues across connectivity journeys, from onboarding through to ongoing usage and support.
Key Skills:
- Extensive experience working within the telecommunications (Telco) industry.
- Proven expertise as a Senior Service Designer delivering complex, end-to-end service improvements.
- Strong knowledge of fixed connectivity products and underlying infrastructure (e.g., broadband, fibre, or enterprise connectivity).
- Solid understanding of mobile networks, including Access Point Name (APN) configuration and its role in enabling data, MMS, and network access across public and private networks.
- Ability to bridge technical network concepts with customer experience design, including stakeholder management across technical and non-technical teams.
Further details available upon application.
Service Designer (user experience) in Manchester employer: ECS
Contact Detail:
ECS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Designer (user experience) in Manchester
✨Tip Number 1
Network, network, network! Reach out to folks in the telecommunications industry on LinkedIn or at events. We can’t stress enough how important it is to make connections that could lead to job opportunities.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your service design projects, especially those related to telecommunications. We want to see how you’ve improved customer experiences and tackled complex challenges.
✨Tip Number 3
Prepare for interviews by brushing up on your knowledge of mobile networks and APN settings. We know these technical details can be tricky, but being able to discuss them confidently will set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Service Designer (user experience) in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Service Designer. Highlight your experience in telecommunications and any specific projects that showcase your skills in service design and user experience.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this role. Share your passion for improving customer experiences and how your background aligns with the key responsibilities outlined in the job description.
Showcase Relevant Projects: Include examples of past projects where you've led service design initiatives. We want to see how you've tackled challenges in the telecommunications space and improved service delivery for users.
Apply Through Our Website: For the best chance of success, make sure to apply through our website. This way, we can easily track your application and get back to you quickly. Plus, it shows you're serious about joining our team!
How to prepare for a job interview at ECS
✨Know Your Stuff
Make sure you brush up on your knowledge of telecommunications and service design. Understand the key concepts like APN settings and how they impact user experience. Being able to discuss these topics confidently will show that you're not just familiar with the industry, but that you can also apply this knowledge practically.
✨Showcase Your Experience
Prepare specific examples from your past work where you've successfully led service design projects. Highlight your role in improving customer experiences and how you collaborated with technical teams. This will help demonstrate your ability to bridge the gap between technical capabilities and customer-centric services.
✨Ask Insightful Questions
Interviews are a two-way street! Prepare thoughtful questions about the company's current service design challenges or their approach to integrating new technologies. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.
✨Practice Makes Perfect
Conduct mock interviews with a friend or mentor to practice articulating your thoughts clearly and concisely. Focus on explaining complex concepts in simple terms, as you'll need to communicate effectively with both technical and non-technical stakeholders in this role.