At a Glance
- Tasks: Provide hands-on IT support and manage incidents across customer sites.
- Company: Join a dynamic team in a fast-paced on-site support environment.
- Benefits: Full training provided, competitive salary, and opportunities for growth.
- Other info: Flexible working environment with travel between customer locations in Cumbria.
- Why this job: Make a real impact by delivering exceptional customer service and solving technical issues.
- Qualifications: Strong PC skills, problem-solving abilities, and a full UK driving licence required.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a proactive and adaptable Service Delivery Engineer to join a fast-paced on-site support environment in Cumbria. This role is ideal for someone who thrives in a dynamic setting, enjoys hands-on technical support, and is committed to delivering exceptional customer service. You will play a key role in supporting end users across customer sites, managing IT incidents and requests, and ensuring minimal disruption to business operations. There will be training within your first 3 months also to get you up to speed!
Key Responsibilities
- Deliver and deploy IT equipment (laptops, mobile phones, tablets, desk phones), including basic configuration (training provided)
- Provide deskside support for hardware and software incidents and service requests
- Perform break-fix support on supported IT equipment where applicable
- Replace consumable components to enable quick resolution for end users
- Manage and maintain your own ticket queue in line with SLA/KPI targets
- Ensure accurate and timely ticket updates, working proactively to prevent SLA breaches
- Drive aged tickets through to resolution
- Liaise with workflow coordinators and internal teams to ensure efficient service delivery
- Support ad hoc tasks, project work, and non-ticketed activities as required
- Maintain full compliance with health & safety policies at all times
Skills & Experience
Essential:
- Strong PC literacy and knowledge of Windows operating systems
- Good troubleshooting and analytical problem-solving skills
- Experience supporting desktops, laptops, and general IT hardware
- Ability to communicate technical issues clearly to non-technical users
- Experience with Microsoft applications
- Full UK driving licence (role involves travel between sites)
Desirable:
- Basic knowledge of server environments (smart hands support)
- Familiarity with Active Directory
- Hardware repair experience (e.g. keyboards, memory, hard drives)
- Understanding of networking fundamentals
Key Behaviours
- Team Player: Collaborative, supportive, and willing to learn
- Strong Communicator: Clear, concise, and customer-focused
- Problem Solver: Confident in handling escalations and identifying solutions
- Flexible: Able to adapt to changing priorities and environments
- Positive Attitude: Driven, resilient, and solutions-oriented
- Self-Managed: Excellent time management and ability to work under pressure
- Customer-Focused: Professional, tactful, and service-driven
Working Environment
This is an on-site role requiring regular travel between customer locations in Cumbria. You'll be working in a fast-paced, high-demand environment where flexibility and responsiveness are key.
Service Delivery Engineer in London employer: ECS
Join our dynamic team as a Service Delivery Engineer in Cumbria, where you'll thrive in a fast-paced environment that values adaptability and exceptional customer service. We offer comprehensive training within your first three months, a collaborative work culture, and opportunities for professional growth, all while ensuring you have the support needed to excel in your role. With a focus on employee well-being and a commitment to delivering top-notch IT support, we are dedicated to creating a rewarding workplace for our team members.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Engineer in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local tech meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to service delivery. Think about how you'd handle specific IT incidents and be ready to share your problem-solving process.
✨Tip Number 3
Show off your skills! If you have any relevant projects or experiences, create a portfolio or a personal website. This can really set you apart and give potential employers a taste of what you can do.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for passionate Service Delivery Engineers. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace Service Delivery Engineer in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Service Delivery Engineer role. Highlight your technical support experience and any relevant IT skills, especially with Windows operating systems and hardware troubleshooting.
Craft a Compelling Cover Letter:Use your cover letter to showcase your passion for customer service and problem-solving. Mention specific examples of how you've successfully supported users in the past, and why you're excited about joining our team at StudySmarter.
Show Off Your Communication Skills:Since this role involves liaising with non-technical users, make sure to demonstrate your ability to communicate complex technical issues clearly. Use straightforward language in your application to show us you can bridge the gap between tech and users.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. This way, we can easily track your application and get back to you quicker. Plus, it shows us you're keen on joining StudySmarter!
How to prepare for a job interview at ECS
✨Know Your Tech
Brush up on your knowledge of Windows operating systems and common IT hardware. Be ready to discuss your troubleshooting experiences and how you've resolved issues in the past. This will show that you’re not just familiar with the tech, but that you can handle real-world problems.
✨Show Off Your Customer Service Skills
Since this role is all about delivering exceptional customer service, think of examples where you've gone above and beyond for a customer. Prepare to share stories that highlight your communication skills and ability to explain technical issues to non-technical users.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to IT incidents or service requests. Practice how you would manage a ticket queue under pressure or resolve a tricky hardware issue. This will demonstrate your problem-solving skills and adaptability.
✨Demonstrate Team Spirit
This role requires collaboration, so be prepared to talk about your experiences working in teams. Share how you’ve supported colleagues or contributed to group projects, showcasing your ability to be a team player in a fast-paced environment.
