At a Glance
- Tasks: Lead complex IT support issues and mentor the 2nd line support team.
- Company: Established Midlands IT company with over 30 years of excellence.
- Benefits: Competitive pay, hands-on experience, and a chance to shape the future of IT support.
- Other info: Dynamic role with opportunities for professional growth and client interaction.
- Why this job: Make a real impact by solving challenging technical problems and guiding a talented team.
- Qualifications: Experience in 3rd line IT support and strong communication skills.
The predicted salary is between 38250 - 46750 £ per year.
Location: Curdworth, Birmingham (Onsite)
Contract: Two Months
Pay Rate: £265 Per Day Outside IR35
The Role
I am working with a Midlands based IT company who provide Managed IT Support, IT Projects and IT solutions for a wide range of clients all over the UK. They take a great deal of pride in their dedication to their clients, technical expertise and track record of providing outstanding services for their clients for over 30 years. They are now looking for an experienced Senior IT Support Engineer to join their team in Curdworth.
This is a senior, hands-on technical role for somebody experienced in owning & managing complex support issues, working directly with clients and helping to lead and develop our 2nd line support team. You will act as a senior escalation point for the helpdesk, taking responsibility for more complex technical issues while providing guidance and support to other engineers. Alongside your own technical workload, we would like you to help drive good standards across the support team, assist with prioritising escalations and support the development of our 2nd line engineers. This is not a role where you will simply sit behind a ticket queue. You will need to be comfortable speaking directly with clients, understanding their issues and taking ownership through to resolution.
Key Responsibilities
- Act as a senior escalation point for 1st and 2nd line engineers
- Diagnose and resolve complex 3rd line support issues
- Provide technical guidance and mentoring to 2nd line support staff
- Help maintain high technical and customer service standards across the helpdesk
- Take ownership of escalated client issues through to resolution
- Support Microsoft 365 and Azure environments
- Troubleshoot Windows Server and infrastructure issues
- Support networking, firewalls, switches, Wi-Fi and connectivity
- Use NinjaOne as part of the day-to-day support and management of client environments
- Assist with technical projects, migrations and infrastructure upgrades
- Identify recurring technical issues and recommend improvements
- Maintain clear and accurate technical documentation
- Work directly with clients when senior technical input is required
- Work collaboratively with the wider technical and management team
Experience Required
- 3rd line IT support
- Microsoft 365 administration
- Microsoft Azure
- Windows Server
- Active Directory and Entra ID
- Networking and troubleshooting
- Firewalls, switches and wireless networks
- Virtualisation
- Backup and disaster recovery
- Endpoint security
- NinjaOne or a similar RMM / IT support management platform
- IT infrastructure projects
Senior IT Support Engineer in London employer: ECS
ECS Resource Group is an exceptional employer, offering a dynamic work environment where innovation and collaboration thrive. As a CyberArk Engineer, you will have the opportunity to work on cutting-edge projects with a global managed service provider, enhancing your skills while contributing to significant telecom initiatives. With a focus on employee growth and a commitment to work-life balance, ECS Resource Group ensures that every team member feels valued and empowered in their career journey.
StudySmarter Expert Advice🤫
We think this is how you could land Senior IT Support Engineer in London
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We think you need these skills to ace Senior IT Support Engineer in London
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, showcasing your technical skills is essential. Make sure your CV lists relevant programming languages, software tools, or methodologies you've worked with. If you've tackled specific projects or have certifications (like AWS or Cisco), bring those to the forefront. We're always keen to see how you can apply your skills to solve problems!
Tailor Your Cover Letter:For a temporary role at ECS, it's important to express your adaptability and eagerness to learn. In your cover letter, highlight how your past experiences have prepared you for quick integration into new teams and projects. A personal touch showing your excitement for the specific challenges at ECS can make all the difference!
List Relevant Projects:If you’ve worked on consulting projects or tech rollouts, don’t hesitate to mention them! Detail the challenges you faced, your contributions, and the outcomes. This practical experience showcases your ability to deliver value in a short time frame, which is key for a temporary role in IT consulting.
Keep It Concise and Impactful:Given the temporary nature of the role, our hiring team at ECS will appreciate a clear, concise application. Make your CV scannable with bullet points and emphasise your most relevant experiences. We want to see your capability at a glance, so aim for brevity without sacrificing detail!
How to prepare for a job interview at ECS
✨Showcase Your Problem-Solving Skills
In IT consulting, you’ll often face complex issues that need quick solutions. Be ready to discuss past experiences where you tackled problems head-on, ideally using specific frameworks or tools. Think about how you can highlight your analytical thinking and decision-making process during the interview.
✨Brush Up on Relevant Technologies
Make sure you’re familiar with key technologies relevant to the role at ECS. This might include project management tools, CRM software, or any specific programming languages they use. Being able to speak confidently about these can set you apart from other candidates.
✨Emphasise Your Adaptability
Being in a temporary role often means you need to hit the ground running. Prepare to showcase your ability to adapt to new environments and workflows. Maybe think of examples where you’ve quickly learned new systems or collaborated with diverse teams to achieve results in tight deadlines.
✨Pitch Your Consulting Mindset
Consulting is all about understanding client needs and delivering effective solutions. Present yourself as someone who can think strategically and provide actionable insights. Talk about how you plan to gather requirements and communicate findings to non-technical stakeholders at ECS.
