At a Glance
- Tasks: Provide 2nd line support for hardware, software, and network issues in a busy environment.
- Company: Join a dynamic team in Wolverhampton with a focus on customer service.
- Benefits: Competitive rate of £220 per day with potential contract extension.
- Other info: Fast-paced environment with opportunities for growth and collaboration.
- Why this job: Make a real impact by supporting users and solving tech challenges.
- Qualifications: Active SC Clearance and proven 2nd Line Support experience required.
The predicted salary is between 31500 - 38500 £ per year.
Location: Wolverhampton (Onsite)
Start Date: 3rd August
Contract: Initial 1 month contract with a possible extension
Rate: £220 per day (Inside IR35)
Active SC Clearance is essential.
We're recruiting for an experienced 2nd Line Support Engineer to join our client on site in Wolverhampton. This is an excellent opportunity for a customer focused IT professional with strong Microsoft technologies experience to support users in a busy enterprise environment.
Key Responsibilities- Provide 2nd line support for hardware, software, and network-related issues.
- Troubleshoot and resolve incidents across Windows 10/11 environments.
- Support and administer Microsoft 365 applications and services.
- Manage and maintain devices using Microsoft Intune.
- Investigate and resolve VPN and remote access issues.
- Support end-user device deployments, laptop builds, and hardware refresh activities.
- Escalate complex issues where required and work collaboratively with wider IT teams.
- Deliver a high level of customer service while supporting users at all levels of the business.
- Must hold active SC Clearance.
- Proven experience in a 2nd Line Support role.
- Strong Microsoft 365 (O365/M365) support experience.
- Hands-on experience with Microsoft Intune.
- Experience troubleshooting VPN connectivity issues.
- Strong Windows 10/11 support skills.
- Excellent customer service and communication skills.
- Ability to work effectively in a fast-paced, customer-facing environment.
SC Cleared 2nd Line Support Engineer in London employer: ECS
ECS Resource Group is an exceptional employer, offering a dynamic work environment where innovation and collaboration thrive. As a CyberArk Engineer, you will have the opportunity to work on cutting-edge projects with a global managed service provider, enhancing your skills while contributing to significant telecom initiatives. With a focus on employee growth and a commitment to work-life balance, ECS Resource Group ensures that every team member feels valued and empowered in their career journey.
