Field Services Engineer
Location:
Home Based / Field Based, travel to customer sites around London/South East Hours:
37.5 hours per week, typically 7.5 hours per day Equipment Provided:
Company vehicle, laptop and mobile phone & fuel card Security Clearance:
Required or we can put you through this if successful We're looking for an experienced
Field Services Engineer
to join a growing IT services team, providing on-site technical support across a range of customer environments. This is a
home-based position , however you will be allocated to different customer sites by a central PMO team depending on business requirements. You'll therefore need to be comfortable travelling regularly and working across multiple customer environments. The role will involve a mixture of
desk-side support, field services, hardware and software troubleshooting, Tech Bar support and general BAU IT support .
Key Responsibilities
Provide high-quality
desk-side and field-based IT support
across multiple customer sites Troubleshoot and resolve common
desktop, hardware and software issues Take
end-to-end ownership of incidents and service requests Provide regular updates on open tickets and ensure SLAs are met Attend scheduled customer
Tech Bars / IT surgeries Provide planned and unplanned cover for Site Engineers when required Investigate technical issues and escalate appropriately to
3rd Line Support Build strong relationships with end users and provide an excellent customer experience Work in line with customer processes, procedures and
ITIL best practice Support continuous improvement across service delivery
What We're Looking For
Previous experience within a
Field Services, Desk Side, Desktop Support or IT Support Engineer
position Strong hardware and software troubleshooting experience Experience working within
multi-vendor or complex IT environments
would be advantageous Good understanding of
ITIL best practice Excellent communication and customer service skills Ability to manage and prioritise your own workload Confident working independently across different customer environments Flexible and comfortable with
regular travel to different customer sites Security Clearance required Full UK driving licence There may occasionally be requirements to travel further afield and stay overnight, with
hotel accommodation provided . This is a great opportunity for someone who enjoys a varied role, working with
different customers, technologies and environments , rather than being based at the same site every day.
ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy.
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Field Services Engineer in London employer: ECS
As a leading employer in the IT support sector, we offer a dynamic work environment that values innovation and teamwork. Our Swindon location provides employees with the opportunity to engage in meaningful projects while enjoying competitive pay and a supportive culture that fosters professional growth. Join us for a rewarding experience where your contributions directly impact our success.
