2nd Line Service Desk Engineer
Rate: £225 per day | Inside IR35
Location: London | On-site 5 days per week
Length: 3 Months
The Role
You'll provide Level 2 desktop and service desk support to users across the business, while also getting involved in several significant infrastructure and endpoint projects.
Key areas of responsibility will include:
- Providing Level 2 service desk and desktop support to end users
- Troubleshooting and supporting Windows 11 environments and upgrades
- Supporting the migration of laptops and PCs from Active Directory to Microsoft Entra
- Assisting with new starter onboarding, device setup and user configuration
- Supporting the ongoing data-centre exit project
- Balancing project activity alongside day-to-day BAU service desk tickets
- Providing professional white-glove support to senior and executive users
- Diagnosing and resolving hardware, software, access and endpoint issues
- Working closely with the wider IT team to ensure users receive a high level of support
About You
We're looking for a practical, hands-on L2 Support Engineer who can hit the ground running.
You should have:
- Strong experience in a Level 2 Service Desk / Desktop Support environm...
2nd Line Support Analyst in London employer: ECS
As a leading employer in the IT support sector, we offer a dynamic work environment that values innovation and teamwork. Our Swindon location provides employees with the opportunity to engage in meaningful projects while enjoying competitive pay and a supportive culture that fosters professional growth. Join us for a rewarding experience where your contributions directly impact our success.
