At a Glance
- Tasks: Provide hardware and software support, both remotely and on-site, to ensure smooth operations.
- Company: Join a dynamic team focused on delivering top-notch IT support.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Other info: Fast-paced environment with chances to learn and grow your tech skills.
- Why this job: Make a real difference by solving tech issues and supporting users daily.
- Qualifications: 2+ years in IT support, strong troubleshooting skills, and a customer-focused mindset.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for an experienced Deskside Technician to provide hardware and software support both remotely and on-site, ensuring services are delivered in line with agreed Service Level Agreements (SLAs). This role requires flexibility, with core hours spent supporting users across customer environments.
Key Responsibilities
- Replace desktops, laptops, and monitors on a like-for-like basis to minimise user disruption
- Perform break-fix support across all desktop equipment
- Carry out IMAC (Install, Move, Add, Change) activities
- Manage and complete assigned tickets, maintaining regular communication with scheduling teams
- Diagnose and resolve technical issues using available tools and expertise
- Deliver timely, high-quality solutions while keeping users informed and escalating where necessary
- Follow documented procedures and maintain accurate, up-to-date records
- Support additional tasks and ad hoc assignments as required
- Adhere to health & safety policies and relevant compliance standards
- Remain vigilant to security risks and follow reporting procedures where needed
Skills & Knowledge
- Strong PC literacy with a solid understanding of Windows operating systems
- Experience supporting Microsoft Office Suite (including Visio/Project)
- Knowledge of desktop/laptop hardware (keyboards, memory, hard drives, etc.)
- Familiarity with Active Directory (desirable)
- Understanding of networks, troubleshooting, and network builds
- Experience with printer setup/configuration
- Exposure to VPN support and remote working environments
- Knowledge of mobile devices including iPads and Windows tablets
- Strong troubleshooting and problem-solving skills
Experience Required
- Minimum 2 years experience in an IT engineering/support role
- Proven ability to diagnose and repair desktops and laptops
- Good understanding of networks and Windows environments
- Relevant accreditations are desirable
Personal Attributes
- Strong customer service and communication skills
- Team player with a flexible and cooperative approach
- High attention to detail and strong organisational skills
- Ability to work under pressure and manage time effectively
- Professional, tactful, and reliable
Working Environment
This is primarily a site-based role supporting customer locations, with additional remote support responsibilities. There may also be a requirement to travel between nearby sites within a campus-style environment.
Deskside Technician in Lincoln employer: ECS
Join our dynamic team as a Deskside Technician, where you will thrive in a supportive work culture that prioritises employee growth and development. With a focus on delivering high-quality IT support, we offer flexible working arrangements and opportunities to enhance your technical skills in a collaborative environment. Located in a vibrant campus-style setting, you will enjoy the unique advantage of engaging with diverse customer environments while being part of a company that values innovation and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Deskside Technician in Lincoln
✨Tip Number 1
Network, network, network! Reach out to your connections in the IT field and let them know you're on the hunt for a Deskside Technician role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your troubleshooting skills. Be ready to demonstrate how you would handle common technical issues on the spot. We want to see your problem-solving prowess in action!
✨Tip Number 3
Don’t forget to showcase your customer service skills during interviews. As a Deskside Technician, you'll be interacting with users regularly, so highlight your ability to communicate effectively and keep users informed throughout the support process.
✨Tip Number 4
Apply through our website for the best chance of landing that job! We love seeing applications directly from candidates who are eager to join our team. Plus, it shows you're proactive and serious about the opportunity.
We think you need these skills to ace Deskside Technician in Lincoln
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Deskside Technician role. Highlight your experience with hardware and software support, and don’t forget to mention any relevant accreditations or skills that match the job description.
Show Off Your Troubleshooting Skills:In your application, give examples of how you've diagnosed and resolved technical issues in the past. We love seeing real-life scenarios where you’ve made a difference, so don’t hold back!
Keep It Professional Yet Friendly:While we want to see your professional side, it’s also important to let your personality shine through. Use a friendly tone in your cover letter to show us you’re a team player who can communicate well with users.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at ECS
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows operating systems and the Microsoft Office Suite. Be ready to discuss your experience with hardware components like desktops and laptops, as well as any troubleshooting you've done in the past.
✨Show Off Your Customer Service Skills
As a Deskside Technician, you'll be interacting with users regularly. Prepare examples of how you've provided excellent customer service in previous roles. Highlight your communication skills and how you keep users informed during technical issues.
✨Be Ready for Practical Scenarios
Expect to face practical questions or scenarios during the interview. Think about how you would handle common issues like a broken laptop or printer setup. Practising these scenarios can help you feel more confident and prepared.
✨Demonstrate Your Team Spirit
This role requires a flexible and cooperative approach. Be prepared to discuss how you've worked effectively in a team environment. Share examples of how you've collaborated with others to solve problems or complete tasks.
