At a Glance
- Tasks: Provide hardware and software support to users both remotely and on-site.
- Company: Join a dynamic team focused on delivering top-notch tech support.
- Benefits: Flexible hours, competitive pay, and opportunities for skill development.
- Why this job: Be the go-to tech hero, solving problems and making a difference every day.
- Qualifications: Experience in tech support and a passion for helping others.
The predicted salary is between 25000 - 35000 £ per year.
We are looking for an experienced Deskside Technician to provide hardware and software support both remotely and on-site, ensuring services are delivered in line with agreed Service Level Agreements (SLAs). This role requires flexibility, with core hours spent supporting users across customer environments.
Key Responsibilities
- Replace desktops, laptops, and monitors on a like-for-like basis.
Locations
Technician I, Service in Lincoln, Lincolnshire employer: ECS
As a Deskside Technician at our company, you will join a dynamic team that values innovation and collaboration, providing you with the opportunity to grow your technical skills in a supportive environment. We offer competitive benefits, a flexible work culture, and a commitment to employee development, ensuring that you can thrive both personally and professionally while making a meaningful impact on our customers' experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Technician I, Service in Lincoln, Lincolnshire
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech world, especially those who work as Deskside Technicians. They might have insider info on job openings or can even refer you directly.
✨Tip Number 2
Show off your skills! When you get the chance for an interview, be ready to demonstrate your hardware and software troubleshooting abilities. Bring examples of past experiences where you’ve solved tech issues efficiently.
✨Tip Number 3
Flexibility is key! Make sure to highlight your ability to adapt to different customer environments and your willingness to work varied hours. This shows you’re ready to meet those Service Level Agreements head-on.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Technician I, Service in Lincoln, Lincolnshire
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience as a Deskside Technician. We want to see how your skills match the job description, so don’t be shy about showcasing your hardware and software support expertise!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. We love seeing enthusiasm and a clear understanding of our Service Level Agreements (SLAs) in your application.
Showcase Your Flexibility:Since this role requires flexibility, make sure to mention any previous experiences where you adapted to changing environments or schedules. We appreciate candidates who can think on their feet!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at ECS
✨Know Your Tech Inside Out
Make sure you brush up on your hardware and software knowledge. Be ready to discuss specific issues you've resolved in the past, especially with desktops, laptops, and monitors. This will show that you’re not just familiar with the tech but can also troubleshoot effectively.
✨Understand SLAs and Customer Service
Familiarise yourself with what Service Level Agreements (SLAs) entail. Be prepared to explain how you’ve met or exceeded SLAs in previous roles. This demonstrates your commitment to delivering quality service and understanding of customer expectations.
✨Show Flexibility and Adaptability
Since the role requires flexibility, think of examples where you’ve had to adapt to changing situations or work environments. Share stories that highlight your ability to manage time effectively while supporting users across different locations.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about their team dynamics, support processes, and any challenges they face. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
