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For Companies At a Glance
- Tasks: Lead service design to enhance customer experiences in telecommunications.
- Company: Global managed service provider with a focus on innovation.
- Benefits: Competitive contract rate and flexible working arrangements.
- Other info: Opportunity to collaborate with diverse teams and grow your career.
- Why this job: Make a real difference in service design and user experience.
- Qualifications: Extensive Telco experience and strong service design skills.
The predicted salary is between 50000 - 70000 £ per year.
OUTSIDE IR35 CONTRACT
ECS Resource Group are currently working in partnership with a global managed service provider, assisting them with the search for a Service Designer on a contract basis.
Key Responsibilities:
- Lead end-to-end service design within a telecommunications environment, focusing on improving customer and network service experiences.
- Design and optimise services across fixed connectivity and mobile network products, ensuring seamless user and technical integration.
- Apply understanding of mobile network configurations, including APN settings, to support reliable data connectivity and service performance.
- Collaborate with network engineers, product managers, and operations teams to translate technical capabilities into customer-centric services.
- Identify and resolve service experience issues across connectivity journeys, from onboarding through to ongoing usage and support.
Key Skills:
- Extensive experience working within the telecommunications (Telco) industry.
- Proven expertise as a Senior Service Designer delivering complex, end-to-end service improvements.
- Strong knowledge of fixed connectivity products and underlying infrastructure (e.g., broadband, fibre, or enterprise connectivity).
- Solid understanding of mobile networks, including Access Point Name (APN) configuration and its role in enabling data, MMS, and network access across public and private networks.
- Ability to bridge technical network concepts with customer experience design, including stakeholder management across technical and non-technical teams.
Further details available upon application.
Locations
Service Designer UX in Kent, Maidstone employer: ECS
Contact Detail:
ECS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Designer UX in Kent, Maidstone
✨Tip Number 1
Network, network, network! Get out there and connect with professionals in the telecommunications industry. Attend meetups, webinars, or even just reach out on LinkedIn. You never know who might have a lead on your next Service Designer role!
✨Tip Number 2
Showcase your skills! Create a portfolio that highlights your previous service design projects, especially those related to fixed connectivity and mobile networks. This will give potential employers a clear view of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by brushing up on your knowledge of APN settings and how they impact user experience. Be ready to discuss how you've tackled service experience issues in the past, as this will demonstrate your expertise in the field.
✨Tip Number 4
Don't forget to apply through our website! We’ve got loads of opportunities that might be perfect for you. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace Service Designer UX in Kent, Maidstone
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Service Designer UX. Highlight your experience in telecommunications and any relevant projects that showcase your skills in service design and customer experience.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific experiences that align with the key responsibilities and skills outlined in the job description.
Showcase Your Technical Knowledge: Since this role involves mobile network configurations, don’t shy away from mentioning your understanding of APN settings and how they impact service performance. This will show us you’re not just a designer but also technically savvy!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at ECS
✨Know Your Stuff
Make sure you brush up on your knowledge of telecommunications, especially around fixed connectivity and mobile networks. Be ready to discuss APN settings and how they impact service performance. This will show that you’re not just familiar with the concepts but can also apply them in real-world scenarios.
✨Showcase Your Experience
Prepare to share specific examples from your past roles where you’ve successfully designed and improved services. Highlight any complex projects you've led, focusing on how you collaborated with engineers and product managers to enhance customer experiences. Real-life stories resonate well!
✨Ask Smart Questions
Come prepared with insightful questions about the company’s current service design challenges or their approach to customer experience. This not only shows your interest but also demonstrates your understanding of the role and the industry. It’s a great way to engage with your interviewers.
✨Be a Team Player
Emphasise your ability to work across different teams, both technical and non-technical. Discuss how you’ve bridged gaps between these groups in the past to create seamless user experiences. This is crucial for a Service Designer, so make it a key part of your conversation.