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For Companies At a Glance
- Tasks: Lead service design to enhance customer experiences in telecommunications.
- Company: Global managed service provider with a focus on innovation.
- Benefits: Competitive contract rate and opportunity to work on impactful projects.
- Other info: Collaborative environment with opportunities for professional growth.
- Why this job: Shape the future of connectivity and improve user experiences.
- Qualifications: Extensive Telco experience and strong service design skills.
The predicted salary is between 50000 - 70000 £ per year.
OUTSIDE IR35 CONTRACT
ECS Resource Group are currently working in partnership with a global managed service provider, assisting them with the search for a Service Designer on a contract basis.
Key Responsibilities:
- Lead end-to-end service design within a telecommunications environment, focusing on improving customer and network service experiences.
- Design and optimise services across fixed connectivity and mobile network products, ensuring seamless user and technical integration.
- Apply understanding of mobile network configurations, including APN settings, to support reliable data connectivity and service performance.
- Collaborate with network engineers, product managers, and operations teams to translate technical capabilities into customer-centric services.
- Identify and resolve service experience issues across connectivity journeys, from onboarding through to ongoing usage and support.
Key Skills:
- Extensive experience working within the telecommunications (Telco) industry.
- Proven expertise as a Senior Service Designer delivering complex, end-to-end service improvements.
- Strong knowledge of fixed connectivity products and underlying infrastructure (e.g., broadband, fibre, or enterprise connectivity).
- Solid understanding of mobile networks, including Access Point Name (APN) configuration and its role in enabling data, MMS, and network access across public and private networks.
- Ability to bridge technical network concepts with customer experience design, including stakeholder management across technical and non-technical teams.
Further details available upon application.
Locations
Service Designer (user experience) in Kent, Maidstone employer: ECS
Contact Detail:
ECS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Designer (user experience) in Kent, Maidstone
✨Tip Number 1
Network, network, network! Get in touch with folks in the telecommunications industry. Attend events, join online forums, and connect with professionals on LinkedIn. The more people you know, the better your chances of landing that Service Designer role.
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your previous service design projects, especially those related to fixed connectivity and mobile networks. This will give potential employers a clear view of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by brushing up on your knowledge of APN settings and how they impact user experience. Be ready to discuss how you've tackled service experience issues in the past, as this will show you're the right fit for the role.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to find roles that match your skills and experience. Plus, it shows you're serious about joining our team and helps us keep track of your application.
We think you need these skills to ace Service Designer (user experience) in Kent, Maidstone
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Service Designer. Highlight your experience in telecommunications and any specific projects that showcase your skills in service design and user experience.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this role. Share your passion for improving customer experiences and how your background aligns with our needs in the telecommunications sector.
Showcase Relevant Projects: Include examples of past projects where you've led service design initiatives. We want to see how you've tackled challenges and delivered results, especially in fixed connectivity and mobile network environments.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at ECS
✨Know Your Stuff
Make sure you brush up on your knowledge of telecommunications and service design. Understand the key concepts like APN settings and how they impact user experience. Being able to discuss these topics confidently will show that you're not just familiar with the industry, but that you can also apply this knowledge practically.
✨Showcase Your Experience
Prepare specific examples from your past work where you've successfully led service design projects. Highlight your role in improving customer experiences and how you collaborated with technical teams. This will help demonstrate your ability to bridge the gap between technical capabilities and customer-centric services.
✨Ask Insightful Questions
During the interview, don’t hesitate to ask questions about the company’s current service design challenges or their approach to integrating new technologies. This shows your genuine interest in the role and helps you understand how you can contribute effectively.
✨Be Ready to Problem-Solve
Expect scenario-based questions where you might need to identify and resolve service experience issues. Practice articulating your thought process clearly, as this will showcase your analytical skills and your ability to think on your feet in a fast-paced environment.