At a Glance
- Tasks: Provide on-site IT support and troubleshoot hardware/software issues.
- Company: Join a dynamic team at ECS Recruitment Group in Cumbria.
- Benefits: Full training, hands-on experience, and career growth opportunities.
- Other info: Ideal for proactive learners who enjoy problem-solving and teamwork.
- Why this job: Kickstart your IT career with real-world experience and support.
- Qualifications: Basic IT knowledge and strong communication skills required.
The predicted salary is between 25000 - 30000 £ per year.
We're looking for a Junior Service Delivery Engineer to join a busy on-site IT support team in Cumbria. This is a great opportunity for someone early in their IT career or looking to build hands-on experience in a real working environment. You'll be fully supported with training and development, making this an ideal role if you have a basic IT understanding and a strong willingness to learn.
What you'll be doing:
- Providing on-site deskside support to end users (hardware & software issues)
- Setting up and delivering IT equipment (laptops, phones, tablets, etc.)
- Troubleshooting everyday IT problems in a Windows environment
- Supporting users face-to-face to keep them up and running
- Managing your own support tickets and working to targets
- Assisting with hardware rollouts, upgrades, and other IT projects
- Helping with simple break-fix tasks on devices (training provided)
This is a hands-on role, so you'll be actively working across customer sites rather than office-based.
What we're looking for:
- Basic IT knowledge (Windows, hardware, Microsoft applications)
- Strong communication and customer service skills
- A proactive attitude and willingness to learn
- Good problem-solving ability
- Ability to work in a fast-paced environment
Requirements:
- Full UK driving licence (travel between sites required)
- Must be 21+
- Happy to work on-site full time
What's in it for you?
- Full training provided to build your technical skills
- Opportunity to gain hands-on experience across different systems and environments
- Exposure to projects such as device rollouts and upgrades
- A great stepping stone into a long-term IT career
This role is perfect for someone who enjoys working with people, solving problems, and wants to grow their career in IT support.
Junior field engineer employer: ECS
ECS Recruitment Group Ltd offers an exceptional work environment for Junior Service Delivery Engineers in Cumbria, where employees are supported with comprehensive training and development opportunities. The company fosters a collaborative culture that encourages hands-on experience and personal growth, making it an ideal place for those eager to advance their IT careers while working directly with clients in a dynamic setting.
StudySmarter Expert Advice🤫
We think this is how you could land Junior field engineer
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local meetups or tech events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Practice your interview skills! Mock interviews can help you feel more confident when it’s time to shine. Get a friend to throw some common questions your way, and don’t forget to showcase your problem-solving abilities.
✨Tip Number 3
Tailor your approach! When you find a role that excites you, research the company and its culture. Use this knowledge to show how your skills and attitude align with their needs during interviews.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you. Plus, applying directly can sometimes give you a better chance of getting noticed by hiring managers.
We think you need these skills to ace Junior field engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Junior Service Delivery Engineer role. Highlight any relevant IT knowledge, customer service experience, and your willingness to learn. We want to see how you fit into our team!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and explain why you're the perfect fit. Share any personal experiences that showcase your problem-solving skills and proactive attitude. We love a good story!
Show Off Your Communication Skills:Since this role involves face-to-face support, it's important to demonstrate your communication skills in your application. Use clear and concise language, and don’t hesitate to show your personality. We appreciate authenticity!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at ECS
✨Know Your Basics
Brush up on your basic IT knowledge, especially around Windows and common hardware issues. Being able to confidently discuss these topics will show that you have a solid foundation and are ready to learn more.
✨Show Off Your Communication Skills
Since this role involves face-to-face support, practice explaining technical concepts in simple terms. Think about how you would help a friend with a tech issue and be prepared to demonstrate your customer service skills during the interview.
✨Demonstrate Your Problem-Solving Ability
Prepare for potential scenario-based questions where you might need to troubleshoot an IT problem. Think through how you would approach common issues and be ready to share your thought process with the interviewer.
✨Express Your Willingness to Learn
This role is all about growth, so make sure to convey your eagerness to develop your skills. Share examples of how you've tackled new challenges in the past and express your excitement about the training opportunities available.
