Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide first and second-line IT support, troubleshoot issues, and manage complex systems.
- Company: Join a global managed service provider in the Design & Engineering sector.
- Benefits: Enjoy a hybrid work model with three days in the office and flexible hours.
- Why this job: Be part of a dynamic team, enhance your tech skills, and make a real impact.
- Qualifications: Strong tech knowledge, customer service skills, and experience with Active Directory and Office 365 required.
- Other info: Opportunities for travel to Bristol and Maidenhead for continuous improvement.
The predicted salary is between 30000 - 42000 £ per year.
ECS Resource Group are currently working in partnership with a global managed service provider who\’s end client is in the Design & Engineering sector. We are assisting them with the search for a IT Support Engineer on a temp to perm basis. This is a hybrid based role with 3x days a week in the Reading office.
Key Responsibilities:
- Deliver prompt and effective first-line and second-line support for IT-related issues.
- Troubleshoot and resolve software, hardware, and system problems proactively.
- Manage and coordinate the repair and maintenance of complex IT systems.
- Develop strong relationships with internal users to understand and meet their IT needs.
- Respond quickly to user concerns, ensuring timely resolution and minimal disruption.
- Support continuous improvement of IT services, including occasional travel to Bristol and Maidenhead.
Key Skills:
- Strong technical knowledge in hardware, software, operating systems, and network infrastructure.
- Excellent customer service and interpersonal skills with the ability to build trust.
- Strong analytical and problem-solving capabilities.
- Effective written and verbal communication skills for user support and documentation.
- Ability to manage workloads under pressure and adapt to shifting priorities.
- Active Directory, Office 365 experience.
- Linux background (Ideal).
Further job details available upon application.
Please note, due to internal capabilities it will be difficult for us to take internal calls regarding your application – please direct all queries to , and they will be responded to, alongside your application ASAP. If you haven\’t received a response within 1 working day, please call the direct line which is 01676545402.
ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy.
IT Support Technician in Reading employer: ECS
Contact Detail:
ECS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician in Reading
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Active Directory and Office 365. Having hands-on experience or relevant certifications can really set you apart during the interview process.
✨Tip Number 2
Prepare to discuss your previous experiences in troubleshooting IT issues. Be ready to share specific examples of how you've resolved problems, as this will demonstrate your analytical and problem-solving skills effectively.
✨Tip Number 3
Since this role involves building relationships with internal users, think about how you can showcase your customer service skills. Consider preparing anecdotes that highlight your ability to communicate effectively and build trust with users.
✨Tip Number 4
Research the company and its culture, especially in the Design & Engineering sector. Understanding their values and how they approach IT support can help you tailor your responses and show that you're a good fit for their team.
We think you need these skills to ace IT Support Technician in Reading
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly focusing on first-line and second-line support roles. Include specific examples of troubleshooting software and hardware issues.
Craft a Strong Cover Letter: Write a cover letter that showcases your customer service skills and ability to build relationships with users. Mention your technical knowledge and how it aligns with the requirements of the role.
Highlight Relevant Skills: In your application, emphasise your experience with Active Directory, Office 365, and any Linux background you may have. These are key skills for the position and should be clearly stated.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. Clear and effective communication is crucial for this role, so ensure your written application reflects that.
How to prepare for a job interview at ECS
✨Showcase Your Technical Skills
Make sure to highlight your strong technical knowledge in hardware, software, operating systems, and network infrastructure during the interview. Be prepared to discuss specific examples of how you've troubleshot and resolved IT issues in the past.
✨Demonstrate Customer Service Excellence
Since this role requires excellent customer service skills, think of instances where you've successfully built relationships with users. Share how you ensured their IT needs were met and how you handled any challenging situations.
✨Prepare for Problem-Solving Questions
Expect questions that assess your analytical and problem-solving capabilities. Practice articulating your thought process when faced with complex IT problems, and be ready to explain how you prioritise tasks under pressure.
✨Communicate Clearly and Effectively
Effective communication is key in this role. During the interview, focus on conveying your ideas clearly and concisely. Be prepared to demonstrate your written communication skills, perhaps by discussing documentation you've created in previous roles.
