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For Companies At a Glance
- Tasks: Provide top-notch IT support and troubleshoot technical issues for end users.
- Company: Join ECS Group, a dynamic team in the tech industry.
- Benefits: Competitive pay, flexible remote work options, and career growth opportunities.
- Why this job: Be part of a collaborative environment and make a real impact on IT service delivery.
- Qualifications: Experience with Microsoft systems and strong problem-solving skills required.
- Other info: Opportunity to participate in an on-call rota and enhance your IT expertise.
The predicted salary is between 36000 - 60000 £ per year.
Job Specification
Position: 2nd Line Onsite Engineer
Location: Lytham, FY8
Work Pattern: Monday – Friday, 09:00 – 17:00
Remote Work: Option for 1-day WFH per week (subject to performance)
Start Date: ASAP
Clearance Required: SC Clearance & BPSS – not current, but must eligible
On-Call Requirement: Once up to speed, participation in a paid, shared on-call rota to respond to P1 major incidents outside normal service hours.
Rate: To be discussed
Role Overview
ECS Group is seeking a skilled and proactive 2nd Line Onsite Engineer to provide efficient and timely support to end users. This role is critical in maintaining business continuity and ensuring high-quality IT service delivery within a collaborative and fast-paced environment.
Key Responsibilities
- Deliver second-level BAU (Business As Usual) support to end users with professionalism and efficiency.
- Act as \’smart hands\’ for other IT teams and Service Management to support business continuity.
- Troubleshoot and resolve technical issues across hardware, software, and network systems.
- Participate in the on-call rota for major incident response once fully trained.
- Maintain documentation and contribute to knowledge base articles for recurring issues.
Required Skills & Experience
- Strong working knowledge of:
- Microsoft Operating Systems
- Microsoft Exchange
- Microsoft Office & Office 365
- Microsoft Teams
- SCCM & Intune
- Basic to intermediate networking knowledge.
- Experience in a team-oriented, collaborative IT environment, ideally within Financial Services.
- Excellent communication and problem-solving skills.
- Ability to work independently and manage time effectively.
Security Clearance
Candidates must be eligible SC Clearance and BPSS
ECS Resource Group are an Equal Opportunity Employer, for more information please click the following link:
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IT Project Engineer Lytham employer: ECS
Contact Detail:
ECS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Project Engineer Lytham
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work in similar roles. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common questions related to 2nd Line support. We recommend role-playing with a friend or using online resources to get comfortable with your responses.
✨Tip Number 3
Showcase your skills! Create a portfolio or a personal website that highlights your projects and achievements in IT. This can really set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace IT Project Engineer Lytham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Project Engineer role. Highlight your experience with Microsoft Operating Systems, Exchange, and Office 365, as these are key for us. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role and how your previous experiences have prepared you for this position. Keep it concise but impactful – we love a good story!
Show Off Your Problem-Solving Skills: In your application, don’t forget to mention specific examples of how you've tackled technical issues in the past. We’re all about efficiency and professionalism, so let us know how you’ve delivered that in your previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at ECS
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft Operating Systems, Exchange, Office 365, and Teams. Be ready to discuss how you've used these tools in past roles, as well as any troubleshooting experiences you've had.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've tackled technical issues in a collaborative environment. Think about times when you resolved a major incident or helped a team member out—these stories will highlight your ability to work under pressure.
✨Understand the Role's Responsibilities
Familiarise yourself with the key responsibilities of a 2nd Line Onsite Engineer. Be ready to explain how you would deliver BAU support and act as 'smart hands' for other IT teams. This shows that you’re not just interested in the job, but you understand what it entails.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, on-call rota, and how success is measured in this role. This demonstrates your genuine interest in the position and helps you assess if it's the right fit for you.
