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For Companies At a Glance
- Tasks: Lead service design to enhance customer experiences in telecommunications.
- Company: Global managed service provider with a focus on innovation.
- Benefits: Competitive contract rate and flexible working arrangements.
- Other info: Collaborative environment with opportunities for professional growth.
- Why this job: Make a real difference in service design and user experience.
- Qualifications: Extensive Telco experience and strong service design skills.
The predicted salary is between 50000 - 70000 £ per year.
OUTSIDE IR35 CONTRACT
ECS Resource Group are currently working in partnership with a global managed service provider, assisting them with the search for a Service Designer on a contract basis.
Key Responsibilities:
- Lead end-to-end service design within a telecommunications environment, focusing on improving customer and network service experiences.
- Design and optimise services across fixed connectivity and mobile network products, ensuring seamless user and technical integration.
- Apply understanding of mobile network configurations, including APN settings, to support reliable data connectivity and service performance.
- Collaborate with network engineers, product managers, and operations teams to translate technical capabilities into customer-centric services.
- Identify and resolve service experience issues across connectivity journeys, from onboarding through to ongoing usage and support.
Key Skills:
- Extensive experience working within the telecommunications (Telco) industry.
- Proven expertise as a Senior Service Designer delivering complex, end-to-end service improvements.
- Strong knowledge of fixed connectivity products and underlying infrastructure (e.g., broadband, fibre, or enterprise connectivity).
- Solid understanding of mobile networks, including Access Point Name (APN) configuration and its role in enabling data, MMS, and network access across public and private networks.
- Ability to bridge technical network concepts with customer experience design, including stakeholder management across technical and non-technical teams.
Further details available upon application.
Locations
Service Designer UX in Ipswich, Suffolk employer: ECS
Contact Detail:
ECS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Designer UX in Ipswich, Suffolk
✨Tip Number 1
Network, network, network! Get out there and connect with people in the telecommunications industry. Attend events, join online forums, and don’t be shy about reaching out to professionals on LinkedIn. You never know who might have a lead on your next Service Designer role!
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your best service design projects, especially those related to fixed connectivity and mobile networks. Use real examples to demonstrate how you’ve improved customer experiences and resolved service issues.
✨Tip Number 3
Prepare for interviews by brushing up on your technical knowledge. Be ready to discuss APN settings and how they impact data connectivity. The more you can bridge the gap between technical concepts and customer experience, the better your chances of impressing potential employers.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might just be perfect for you. Plus, applying directly can sometimes give you an edge over other candidates. So, get your application in and let’s land that job together!
We think you need these skills to ace Service Designer UX in Ipswich, Suffolk
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Designer role. Highlight your experience in the telecommunications industry and any relevant projects you've worked on that showcase your skills in service design and customer experience.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific experiences that relate to the key responsibilities, like improving customer service experiences or collaborating with technical teams.
Showcase Your Technical Knowledge: Since this role requires a solid understanding of mobile networks and connectivity products, make sure to include any relevant technical skills or certifications. This will help us see how you can bridge the gap between technical concepts and customer-centric services.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at ECS
✨Know Your Stuff
Make sure you brush up on your knowledge of telecommunications and service design. Understand the key concepts like APN settings and how they impact user experience. Being able to discuss these topics confidently will show that you're not just familiar with the industry, but that you can also apply this knowledge practically.
✨Showcase Your Experience
Prepare specific examples from your past work where you've successfully led service design projects. Highlight your role in improving customer experiences and how you collaborated with technical teams. This will help demonstrate your ability to bridge the gap between technical capabilities and customer-centric services.
✨Ask Insightful Questions
During the interview, don’t hesitate to ask questions about the company’s current service design challenges or their approach to integrating new technologies. This shows your genuine interest in the role and helps you understand how you can contribute effectively.
✨Be a Team Player
Emphasise your collaborative skills. Talk about how you've worked with network engineers, product managers, and operations teams in the past. Highlighting your ability to manage stakeholders across both technical and non-technical teams will reassure them that you can fit into their working environment seamlessly.