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For Companies At a Glance
- Tasks: Lead service design to enhance customer experiences in telecommunications.
- Company: Global managed service provider with a focus on innovation.
- Benefits: Competitive contract rate and opportunity to work on impactful projects.
- Other info: Collaborative environment with opportunities for professional growth.
- Why this job: Shape the future of connectivity and improve user experiences.
- Qualifications: Extensive Telco experience and strong service design skills.
The predicted salary is between 50000 - 70000 £ per year.
OUTSIDE IR35 CONTRACT
ECS Resource Group are currently working in partnership with a global managed service provider, assisting them with the search for a Service Designer on a contract basis.
Key Responsibilities:
- Lead end-to-end service design within a telecommunications environment, focusing on improving customer and network service experiences.
- Design and optimise services across fixed connectivity and mobile network products, ensuring seamless user and technical integration.
- Apply understanding of mobile network configurations, including APN settings, to support reliable data connectivity and service performance.
- Collaborate with network engineers, product managers, and operations teams to translate technical capabilities into customer-centric services.
- Identify and resolve service experience issues across connectivity journeys, from onboarding through to ongoing usage and support.
Key Skills:
- Extensive experience working within the telecommunications (Telco) industry.
- Proven expertise as a Senior Service Designer delivering complex, end-to-end service improvements.
- Strong knowledge of fixed connectivity products and underlying infrastructure (e.g., broadband, fibre, or enterprise connectivity).
- Solid understanding of mobile networks, including Access Point Name (APN) configuration and its role in enabling data, MMS, and network access across public and private networks.
- Ability to bridge technical network concepts with customer experience design, including stakeholder management across technical and non-technical teams.
Further details available upon application.
Locations
Service Designer (user experience) in Ipswich, Suffolk employer: ECS
Contact Detail:
ECS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Designer (user experience) in Ipswich, Suffolk
✨Tip Number 1
Network, network, network! Get out there and connect with professionals in the telecommunications industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Showcase your skills! Create a portfolio that highlights your previous service design projects, especially those related to telecommunications. We want to see how you’ve improved customer experiences and tackled complex challenges. A strong visual representation of your work can really set you apart.
✨Tip Number 3
Prepare for interviews by brushing up on your technical knowledge. Make sure you can confidently discuss mobile network configurations and how they impact user experience. We recommend practising common interview questions and scenarios specific to service design in the telco space.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for talented Service Designers like you. Keep an eye on our job listings and make sure your application stands out by tailoring it to the role. Let’s get you that dream job together!
We think you need these skills to ace Service Designer (user experience) in Ipswich, Suffolk
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Service Designer. Highlight your experience in telecommunications and any specific projects that showcase your skills in service design and user experience.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your understanding of mobile network configurations and how you've improved customer experiences in the past.
Showcase Relevant Projects: If you've worked on projects that involved end-to-end service design, make sure to include them. We want to see how you've tackled complex challenges and delivered results in a telecommunications environment.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at ECS
✨Know Your Stuff
Make sure you brush up on your knowledge of telecommunications and service design. Understand the key concepts like APN settings and how they impact user experience. Being able to discuss these topics confidently will show that you're not just familiar with the industry, but that you can also apply this knowledge practically.
✨Showcase Your Experience
Prepare specific examples from your past work where you've successfully designed or improved services. Highlight your role in leading end-to-end service design projects and how you collaborated with different teams. This will help demonstrate your expertise and ability to deliver complex service improvements.
✨Ask Insightful Questions
During the interview, don’t hesitate to ask questions about the company’s current service challenges or their approach to customer experience. This shows your genuine interest in the role and helps you understand how you can contribute effectively.
✨Bridge the Gap
Be ready to discuss how you can connect technical network concepts with customer-centric design. Prepare to explain how you’ve managed stakeholder relationships across both technical and non-technical teams in the past. This skill is crucial for a Service Designer, and showcasing it will set you apart.