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For Companies At a Glance
- Tasks: Lead service design to enhance customer experiences in telecommunications.
- Company: Global managed service provider with a focus on innovation.
- Benefits: Competitive contract rate and flexible working arrangements.
- Other info: Collaborative environment with opportunities for professional growth.
- Why this job: Make a real difference in service design and user experience.
- Qualifications: Extensive Telco experience and strong service design skills.
The predicted salary is between 50000 - 70000 £ per year.
OUTSIDE IR35 CONTRACT
ECS Resource Group are currently working in partnership with a global managed service provider, assisting them with the search for a Service Designer on a contract basis.
Key Responsibilities:
- Lead end-to-end service design within a telecommunications environment, focusing on improving customer and network service experiences.
- Design and optimise services across fixed connectivity and mobile network products, ensuring seamless user and technical integration.
- Apply understanding of mobile network configurations, including APN settings, to support reliable data connectivity and service performance.
- Collaborate with network engineers, product managers, and operations teams to translate technical capabilities into customer-centric services.
- Identify and resolve service experience issues across connectivity journeys, from onboarding through to ongoing usage and support.
Key Skills:
- Extensive experience working within the telecommunications (Telco) industry.
- Proven expertise as a Senior Service Designer delivering complex, end-to-end service improvements.
- Strong knowledge of fixed connectivity products and underlying infrastructure (e.g., broadband, fibre, or enterprise connectivity).
- Solid understanding of mobile networks, including Access Point Name (APN) configuration and its role in enabling data, MMS, and network access across public and private networks.
- Ability to bridge technical network concepts with customer experience design, including stakeholder management across technical and non-technical teams.
Further details available upon application.
Locations
Service Designer UX in Glasgow, North East employer: ECS
Contact Detail:
ECS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Designer UX in Glasgow, North East
✨Tip Number 1
Network, network, network! Get out there and connect with professionals in the telecommunications industry. Attend meetups, webinars, or even just reach out on LinkedIn. You never know who might have a lead on your next Service Designer role!
✨Tip Number 2
Showcase your skills! Create a portfolio that highlights your previous service design projects, especially those related to fixed connectivity and mobile networks. This will give potential employers a clear view of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by brushing up on your knowledge of APN settings and how they impact user experience. Be ready to discuss how you've tackled service experience issues in the past, as this will demonstrate your expertise in the field.
✨Tip Number 4
Don't forget to apply through our website! We’ve got loads of opportunities that might be perfect for you. Plus, applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace Service Designer UX in Glasgow, North East
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Designer role. Highlight your experience in the telecommunications industry and any relevant projects you've worked on that showcase your skills in service design.
Showcase Your Skills: In your application, don’t just list your skills—show us how you’ve used them! Provide examples of how you've improved customer experiences or resolved service issues in previous roles.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read through your experience and achievements quickly.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at ECS
✨Know Your Stuff
Make sure you brush up on your knowledge of telecommunications and service design. Be ready to discuss specific projects where you've improved customer experiences or optimised services. This will show that you understand the industry and can hit the ground running.
✨Showcase Your Collaboration Skills
Since the role involves working with network engineers and product managers, be prepared to share examples of how you've successfully collaborated with cross-functional teams in the past. Highlight your ability to translate technical jargon into customer-friendly language.
✨Prepare for Technical Questions
Expect questions about mobile network configurations and APN settings. Brush up on these topics so you can confidently explain how they impact service performance. Being able to articulate this knowledge will set you apart from other candidates.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've identified and resolved service experience issues. Be ready to walk through your thought process and the steps you took to improve the customer journey. This will showcase your analytical skills and customer-centric approach.