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For Companies At a Glance
- Tasks: Lead service design to enhance customer experiences in telecommunications.
- Company: Global managed service provider with a focus on innovation.
- Benefits: Competitive contract rate and flexible working arrangements.
- Other info: Collaborative environment with opportunities for professional growth.
- Why this job: Make a real difference in service design and customer satisfaction.
- Qualifications: Extensive Telco experience and strong service design skills.
The predicted salary is between 50000 - 65000 £ per year.
ECS Resource Group are currently working in partnership with a global managed service provider, assisting them with the search for a Service Designer on a contract basis.
Key Responsibilities:
- Lead end-to-end service design within a telecommunications environment, focusing on improving customer and network service experiences.
- Design and optimise services across fixed connectivity and mobile network products, ensuring seamless user and technical integration.
- Apply understanding of mobile network configurations, including APN settings, to support reliable data connectivity and service performance.
- Collaborate with network engineers, product managers, and operations teams to translate technical capabilities into customer-centric services.
- Identify and resolve service experience issues across connectivity journeys, from onboarding through to ongoing usage and support.
Key Skills:
- Extensive experience working within the telecommunications (Telco) industry.
- Proven expertise as a Senior Service Designer delivering complex, end-to-end service improvements.
- Strong knowledge of fixed connectivity products and underlying infrastructure (e.g., broadband, fibre, or enterprise connectivity).
- Solid understanding of mobile networks, including Access Point Name (APN) configuration and its role in enabling data, MMS, and network access across public and private networks.
- Ability to bridge technical network concepts with customer experience design, including stakeholder management across technical and non-technical teams.
Further details available upon application.
Locations
Service Designer in Glasgow, North East employer: ECS
Contact Detail:
ECS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Designer in Glasgow, North East
✨Tip Number 1
Network, network, network! Get out there and connect with people in the telecommunications industry. Attend events, join online forums, and don’t be shy about reaching out to professionals on LinkedIn. You never know who might have a lead on your next Service Designer role!
✨Tip Number 2
Showcase your skills! Create a portfolio that highlights your previous service design projects, especially those related to fixed connectivity and mobile networks. This will give potential employers a clear view of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by brushing up on your technical knowledge, especially around APN settings and customer experience design. Be ready to discuss how you've improved service experiences in past roles, as this will resonate well with hiring managers.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might just be the perfect fit for you. Plus, applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace Service Designer in Glasgow, North East
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in the telecommunications industry. We want to see how your skills as a Service Designer align with our needs, so don’t hold back on showcasing your relevant projects!
Showcase Your Technical Know-How: Since this role involves mobile network configurations and service optimisation, be sure to mention any specific technical skills you have. We love seeing candidates who can bridge the gap between tech and customer experience, so let us know how you’ve done that in the past.
Highlight Collaboration Skills: Collaboration is key in this role! Share examples of how you've worked with network engineers, product managers, and other teams to create customer-centric services. We’re looking for someone who can communicate effectively across both technical and non-technical teams.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at ECS
✨Know Your Stuff
Make sure you brush up on your knowledge of telecommunications, especially around fixed connectivity and mobile networks. Be ready to discuss APN settings and how they impact service performance. This will show that you’re not just familiar with the theory but can apply it practically.
✨Showcase Your Experience
Prepare specific examples from your past roles where you’ve successfully designed and optimised services. Highlight any complex projects you’ve led and the tangible improvements you achieved. This will help demonstrate your expertise as a Senior Service Designer.
✨Collaboration is Key
Since the role involves working with network engineers and product managers, be ready to talk about your experience in cross-functional teams. Share examples of how you’ve bridged the gap between technical and non-technical stakeholders to create customer-centric solutions.
✨Problem-Solving Mindset
Think of some service experience issues you’ve encountered in previous roles and how you resolved them. Be prepared to discuss your approach to identifying and fixing problems throughout the customer journey, from onboarding to ongoing support.