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- Tasks: Support a large-scale Windows 11 upgrade across Exeter, Plymouth, and Dartmouth.
- Company: Join ECS Recruitment Group, a dynamic player in IT recruitment.
- Benefits: Enjoy hands-on experience, travel opportunities, and a chance to enhance your tech skills.
- Why this job: Be part of a crucial project that impacts users directly while developing your technical expertise.
- Qualifications: Must have NPPV3 clearance, IT support experience, and knowledge of Windows operating systems.
- Other info: This is a contract role for 4 months with potential for future opportunities.
The predicted salary is between 30000 - 42000 £ per year.
Candidates MUST hold NPPV3 clearance
Job Title: First Line Field Engineer – Windows 11 Upgrade
Location: Exeter, Plymouth, or Dartmouth (field-based)
Clearance Requirement: NPPV3 (must be in place before starting)
Contract Type: Contract 4 Months
About the Role:
We are looking for a First Line Field Engineer to support a large-scale Windows 11 upgrade project across sites in Exeter, Plymouth, and Dartmouth. The role involves travelling to client locations, providing hands-on support, and ensuring a smooth transition for end users.
Key Responsibilities:
- Perform on-site Windows 11 upgrades on desktops and laptops.
- Provide first-line technical support to end users during and after upgrades.
- Diagnose and resolve hardware/software issues, escalating where necessary.
- Install and configure applications, ensuring compatibility with Windows 11.
- Maintain accurate records of issues, resolutions, and upgrade progress.
- Adhere to security, compliance, and organisational IT standards.
Skills & Experience Required:
- Proven IT support or field engineering experience.
- Strong knowledge of Windows 10 and Windows 11 operating systems.
- Experience with troubleshooting hardware/software and basic networking.
- Excellent problem-solving and customer service skills.
- Ability to work independently across multiple sites.
- Valid NPPV3 security clearance (mandatory).
- Full UK driving licence with willingness to travel across Exeter, Plymouth, and Dartmouth.
Desirable:
- Experience with OS deployments and upgrade projects.
- Familiarity with Active Directory, Group Policy, and Endpoint Manager (Intune).
- Relevant IT certifications (CompTIA A+, Microsoft Certified, etc.).
ECS Recruitment Group Ltd is acting as an Employment Business in relation to this vacancy.
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Field Engineer - Plymouth employer: ECS
Contact Detail:
ECS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Engineer - Plymouth
✨Tip Number 1
Make sure you have your NPPV3 clearance sorted before applying. This is a must-have for the role, and having it in place will show that you're serious about the position.
✨Tip Number 2
Familiarise yourself with Windows 11 features and common issues. Being able to discuss specific upgrade scenarios or troubleshooting steps during an interview can really set you apart from other candidates.
✨Tip Number 3
Highlight any previous field engineering experience you have, especially if it involved on-site support. Be ready to share examples of how you've successfully resolved technical issues in the past.
✨Tip Number 4
Prepare to demonstrate your customer service skills. Since you'll be working directly with end users, showing that you can communicate effectively and handle their concerns will be crucial.
We think you need these skills to ace Field Engineer - Plymouth
Some tips for your application 🫡
Highlight Your Clearance: Since NPPV3 clearance is mandatory, make sure to clearly state your current clearance status in your CV and cover letter. This will show that you meet one of the key requirements right from the start.
Tailor Your CV: Focus on your relevant experience with Windows 10 and Windows 11. Include specific examples of past roles where you provided IT support or field engineering services, especially those involving upgrades or installations.
Showcase Problem-Solving Skills: In your application, provide examples of how you've diagnosed and resolved technical issues in previous roles. Highlight your customer service skills and ability to work independently, as these are crucial for the role.
Craft a Strong Cover Letter: Use your cover letter to explain why you're a great fit for this position. Mention your willingness to travel across Exeter, Plymouth, and Dartmouth, and express your enthusiasm for supporting the Windows 11 upgrade project.
How to prepare for a job interview at ECS
✨Show Your Technical Skills
Be prepared to discuss your experience with Windows 10 and Windows 11 in detail. Highlight specific instances where you've successfully performed upgrades or resolved technical issues, as this will demonstrate your hands-on expertise.
✨Emphasise Your Problem-Solving Abilities
During the interview, share examples of how you've diagnosed and resolved hardware or software issues in the past. This will showcase your critical thinking skills and ability to work under pressure, which are essential for a Field Engineer.
✨Demonstrate Customer Service Skills
Since the role involves direct interaction with end users, it's important to convey your customer service experience. Discuss how you've handled difficult situations or provided support to ensure user satisfaction during technical upgrades.
✨Prepare for Questions on Compliance and Security
Given the requirement for NPPV3 clearance, be ready to discuss your understanding of security protocols and compliance standards. This will reassure the interviewer that you take these aspects seriously and can adhere to organisational IT standards.
