Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support a large-scale Windows 11 upgrade across Exeter, Plymouth, and Dartmouth.
- Company: Join ECS Recruitment Group, a dynamic employment business focused on tech roles.
- Benefits: Enjoy hands-on experience, travel opportunities, and the chance to enhance your IT skills.
- Why this job: Be part of an exciting project that impacts users directly while developing your technical expertise.
- Qualifications: Must have NPPV3 clearance, IT support experience, and knowledge of Windows operating systems.
- Other info: This is a contract role for 4 months with potential for future opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Candidates MUST hold NPPV3 clearance
Job Title: First Line Field Engineer – Windows 11 Upgrade
Location: Exeter, Plymouth, or Dartmouth (field-based)
Clearance Requirement: NPPV3 (must be in place before starting)
Contract Type: Contract 4 Months
About the Role:
We are looking for a First Line Field Engineer to support a large-scale Windows 11 upgrade project across sites in Exeter, Plymouth, and Dartmouth. The role involves travelling to client locations, providing hands-on support, and ensuring a smooth transition for end users.
Key Responsibilities:
- Perform on-site Windows 11 upgrades on desktops and laptops.
- Provide first-line technical support to end users during and after upgrades.
- Diagnose and resolve hardware/software issues, escalating where necessary.
- Install and configure applications, ensuring compatibility with Windows 11.
- Maintain accurate records of issues, resolutions, and upgrade progress.
- Adhere to security, compliance, and organisational IT standards.
Skills & Experience Required:
- Proven IT support or field engineering experience.
- Strong knowledge of Windows 10 and Windows 11 operating systems.
- Experience with troubleshooting hardware/software and basic networking.
- Excellent problem-solving and customer service skills.
- Ability to work independently across multiple sites.
- Valid NPPV3 security clearance (mandatory).
- Full UK driving licence with willingness to travel across Exeter, Plymouth, and Dartmouth.
Desirable:
- Experience with OS deployments and upgrade projects.
- Familiarity with Active Directory, Group Policy, and Endpoint Manager (Intune).
- Relevant IT certifications (CompTIA A+, Microsoft Certified, etc.).
ECS Recruitment Group Ltd is acting as an Employment Business in relation to this vacancy.
JBRP1_UKTJ
Field Engineer - Exeter employer: ECS
Contact Detail:
ECS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Engineer - Exeter
✨Tip Number 1
Make sure you have your NPPV3 clearance sorted before applying. This is a must-have for the role, and having it in place will show that you're serious about the position.
✨Tip Number 2
Familiarise yourself with Windows 11 and its features. Being able to discuss specific upgrades or troubleshooting methods during an interview can really set you apart from other candidates.
✨Tip Number 3
Highlight any previous field engineering experience you have, especially if it involved on-site support. Be ready to share examples of how you've successfully resolved issues in the past.
✨Tip Number 4
Prepare to demonstrate your customer service skills. Since you'll be working directly with end users, showing that you can communicate effectively and handle their concerns will be crucial.
We think you need these skills to ace Field Engineer - Exeter
Some tips for your application 🫡
Understand the Clearance Requirement: Make sure you clearly state your NPPV3 clearance status in your application. If you do not have it yet, mention your plans to obtain it before starting.
Highlight Relevant Experience: Emphasise your previous IT support or field engineering experience, particularly with Windows 10 and Windows 11. Use specific examples to demonstrate your troubleshooting skills and customer service abilities.
Tailor Your CV: Customise your CV to reflect the key responsibilities and skills mentioned in the job description. Include any relevant IT certifications and experiences that align with the role.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your ability to work independently across multiple sites and your willingness to travel, as these are crucial for this position.
How to prepare for a job interview at ECS
✨Show Your Technical Expertise
Make sure to highlight your experience with Windows 10 and Windows 11 during the interview. Be prepared to discuss specific troubleshooting scenarios you've encountered and how you resolved them, as this will demonstrate your hands-on knowledge and problem-solving skills.
✨Emphasise Your Customer Service Skills
As a Field Engineer, you'll be interacting with end users regularly. Share examples of how you've provided excellent customer service in previous roles, especially during technical support situations. This will show that you can handle user concerns effectively while maintaining a positive attitude.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to diagnose and resolve issues on-site. Prepare for scenario-based questions where you might need to explain how you would approach a specific technical problem or upgrade process. This will help you demonstrate your critical thinking and practical skills.
✨Understand Security Clearance Requirements
Since NPPV3 clearance is mandatory, be ready to discuss your current clearance status and any relevant security protocols you've followed in past roles. This shows your understanding of compliance and security standards, which is crucial for the position.
