At a Glance
- Tasks: Provide hands-on IT support during critical recovery scenarios and ensure operational readiness.
- Company: Join a dynamic team in a leading Business Continuity Recovery Centre.
- Benefits: Enjoy a competitive salary, paid on-call rota, and opportunities for technical development.
- Other info: Fast-paced environment with clear paths for career progression.
- Why this job: Make a real impact by supporting vital IT systems in high-pressure situations.
- Qualifications: Experience in Windows support, networking, and strong problem-solving skills required.
The predicted salary is between 30000 - 40000 € per year.
We're recruiting for an IT Support Technician to work within a Business Continuity / Disaster Recovery Centre environment. This is a hands-on, technically varied role supporting business-critical IT systems during customer rehearsals and live recovery scenarios.
You'll be responsible for ensuring the recovery centre is operational, technically ready, and capable of supporting customers during high-impact events. This role offers exposure to infrastructure, networking, Windows environments, and customer-facing incident support.
Key Responsibilities- Provide technical support to customers during recovery rehearsals and live invocations
- Support desktop, hardware, connectivity, and infrastructure-related issues
- Attend pre-test meetings and produce pre- and post-test documentation
- Troubleshoot and resolve incidents through to completion
- Support relocation and invocation activity at customer sites when required
- Assist with the implementation of services for new customers, including IT and communications installations
- Act as a failover support resource to other regional recovery centres
- Ensure full functionality of site facilities including UPS, generators, air conditioning, lighting, and connectivity
- Provide out-of-hours and on-call support as part of a 24/7 rota
- Maintain technical documentation, site guides, and user guides
- Support health & safety, site security, and compliance requirements
- Monitor and report potential security or fraudulent activity in line with company policies
- Windows desktop support (Intel/Windows environments)
- Experience using imaging tools such as Symantec Ghost
- Knowledge of Windows Server operating systems
- Understanding of networking concepts, including switches and routers
- Exposure to voice and data communications
- Strong fault-finding and diagnostic skills
- Experience supporting hardware, peripherals, and connectivity
- Ability to work in a structured, process-driven technical environment
- Professional, presentable, and customer-focused
- Confident communicating with internal teams and external customers
- Comfortable working under pressure in live incident scenarios
- Able to work independently and use initiative
- Flexible approach to working hours, including participation in an on-call rota due to it being an environment that operates 24/7
- Strong work ethic with a proactive mindset
- A technically hands-on role supporting business-critical IT environments
- Exposure to infrastructure, networking, and recovery technologies
- Paid on-call rota and out-of-hours support
- Clear opportunities for technical development and progression
- A fast-paced, operational environment where no two days are the same
IT Support Engineer in Farnborough employer: ECS
Join a dynamic team in Farnborough, where as an IT Support Engineer, you'll play a crucial role in maintaining business continuity and disaster recovery for our clients. We offer a supportive work culture that prioritises employee growth through technical development opportunities, alongside a competitive paid on-call rota. Experience a fast-paced environment with diverse challenges, ensuring no two days are the same while contributing to critical IT operations.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer in Farnborough
✨Tip Number 1
Network like a pro! Attend industry events, meetups, or even online webinars related to IT support. The more people you know, the better your chances of landing that dream job. Plus, you never know who might have a lead on an opening!
✨Tip Number 2
Practice your interview skills! Get a mate to throw some common IT support questions your way. This will help you feel more confident and prepared when it’s time to shine in front of potential employers.
✨Tip Number 3
Show off your skills! If you’ve got a portfolio or examples of past work, bring them along to interviews. Demonstrating your technical know-how can really set you apart from the competition.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, we love seeing familiar faces!
We think you need these skills to ace IT Support Engineer in Farnborough
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Support Engineer role. Highlight relevant experience, especially in Windows environments and customer support. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how you can contribute to our Business Continuity Recovery Centre. Keep it engaging and personal – we love a good story!
Show Off Your Technical Skills:Don’t hold back on showcasing your technical skills! Mention your experience with imaging tools, networking concepts, and any troubleshooting you've done. We’re keen to see how you can handle the hands-on aspects of the role.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at ECS
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around Windows environments, networking concepts, and troubleshooting. Be ready to discuss specific tools you've used, like imaging software or diagnostic techniques, as this will show your hands-on experience.
✨Prepare for Real-World Scenarios
Since the role involves supporting customers during live recovery scenarios, think of examples from your past experiences where you successfully handled high-pressure situations. Practising how you would respond to potential incidents can really set you apart.
✨Show Off Your Customer Focus
This job is all about customer interaction, so be prepared to demonstrate your customer service skills. Share stories that highlight your ability to communicate effectively with clients and resolve their issues promptly, especially in stressful situations.
✨Be Ready for Flexibility Questions
Given the on-call rota and 24/7 nature of the role, expect questions about your availability and flexibility. Be honest about your willingness to adapt your schedule and share any previous experiences where you’ve successfully managed similar demands.
