At a Glance
- Tasks: Provide hands-on IT support during critical recovery scenarios and ensure operational readiness.
- Company: Join a dynamic team in a leading Business Continuity Recovery Centre.
- Benefits: Enjoy a competitive salary, paid on-call rota, and opportunities for technical development.
- Other info: Fast-paced environment with clear paths for career progression and personal growth.
- Why this job: Make a real impact by supporting vital IT systems in high-pressure situations.
- Qualifications: Experience in Windows support, networking, and strong problem-solving skills required.
The predicted salary is between 30000 - 40000 € per year.
We're recruiting for an IT Support Technician to work within a Business Continuity / Disaster Recovery Centre environment. This is a hands-on, technically varied role supporting business-critical IT systems during customer rehearsals and live recovery scenarios.
You'll be responsible for ensuring the recovery centre is operational, technically ready, and capable of supporting customers during high-impact events. This role offers exposure to infrastructure, networking, Windows environments, and customer-facing incident support.
Key Responsibilities- Provide technical support to customers during recovery rehearsals and live invocations
- Support desktop, hardware, connectivity, and infrastructure-related issues
- Attend pre-test meetings and produce pre- and post-test documentation
- Troubleshoot and resolve incidents through to completion
- Support relocation and invocation activity at customer sites when required
- Assist with the implementation of services for new customers, including IT and communications installations
- Act as a failover support resource to other regional recovery centres
- Ensure full functionality of site facilities including UPS, generators, air conditioning, lighting, and connectivity
- Provide out-of-hours and on-call support as part of a 24/7 rota
- Maintain technical documentation, site guides, and user guides
- Support health & safety, site security, and compliance requirements
- Monitor and report potential security or fraudulent activity in line with company policies
- Windows desktop support (Intel/Windows environments)
- Experience using imaging tools such as Symantec Ghost
- Knowledge of Windows Server operating systems
- Understanding of networking concepts, including switches and routers
- Exposure to voice and data communications
- Strong fault-finding and diagnostic skills
- Experience supporting hardware, peripherals, and connectivity
- Ability to work in a structured, process-driven technical environment
- Professional, presentable, and customer-focused
- Confident communicating with internal teams and external customers
- Comfortable working under pressure in live incident scenarios
- Able to work independently and use initiative
- Flexible approach to working hours, including participation in an on-call rota due to it being an environment that operates 24/7
- Strong work ethic with a proactive mindset
- A technically hands-on role supporting business-critical IT environments
- Exposure to infrastructure, networking, and recovery technologies
- Paid on-call rota and out-of-hours support
- Clear opportunities for technical development and progression
- A fast-paced, operational environment where no two days are the same
Locations
IT Support Engineer in Farnborough, Hampshire employer: ECS
As an IT Support Engineer at our Business Continuity Recovery Centre in Farnborough, you'll join a dynamic team dedicated to ensuring operational excellence during critical recovery scenarios. We pride ourselves on fostering a supportive work culture that encourages professional growth and offers clear pathways for career advancement, alongside competitive benefits such as a paid on-call rota. With exposure to cutting-edge technologies and a fast-paced environment, this role is perfect for those seeking meaningful and rewarding employment in the IT sector.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer in Farnborough, Hampshire
✨Tip Number 1
Get your networking game on! Brush up on your knowledge of switches and routers, as well as Windows environments. This will not only help you in interviews but also show that you're ready to dive into the technical side of things.
✨Tip Number 2
Practice makes perfect! Simulate recovery scenarios with friends or colleagues. This hands-on experience will prepare you for those high-pressure situations you'll face in the role and give you real-life examples to discuss during interviews.
✨Tip Number 3
Don’t underestimate the power of documentation! Familiarise yourself with creating pre- and post-test documents. Being able to articulate your process and findings can set you apart from other candidates.
✨Tip Number 4
Apply through our website! We love seeing candidates who are proactive. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start. Let’s get you that IT Support Engineer position!
We think you need these skills to ace IT Support Engineer in Farnborough, Hampshire
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Support Engineer role. Highlight your experience with Windows environments, networking, and any hands-on technical support you've provided. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how you can contribute to our Business Continuity Recovery Centre. Keep it concise but engaging – we love a good story!
Show Off Your Problem-Solving Skills:In your application, don’t forget to mention specific examples of how you've tackled technical issues in the past. We’re all about strong fault-finding and diagnostic skills, so let us know how you’ve resolved incidents successfully!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at ECS
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around Windows environments, networking concepts, and troubleshooting. Be ready to discuss your experience with imaging tools like Symantec Ghost and how you've handled hardware or connectivity issues in the past.
✨Showcase Your Customer Support Skills
This role is all about supporting customers during critical recovery scenarios. Prepare examples of how you've effectively communicated with clients and resolved their issues under pressure. Highlight any experiences where you’ve had to act quickly and decisively.
✨Be Ready for Scenario-Based Questions
Expect questions that put you in a live incident scenario. Think through how you would handle various situations, such as a system failure during a rehearsal. Practising these scenarios can help you articulate your thought process and problem-solving skills.
✨Demonstrate Your Flexibility and Work Ethic
Since this role involves an on-call rota and working under pressure, be prepared to discuss your availability and willingness to adapt. Share examples of times when you’ve gone above and beyond to ensure operational success, showing that you’re proactive and committed.
